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Cannot activate my BT ID

Wayne5 — Wed, 04 Nov 2026 11:32:05 GMT

I was trying to activate my BT ID through the link that BT sent me earlier. However after I tried typing my BT ID password for a couple times, it still didn’t work due to technical issue. Therefore, I was unable to login and activate until now. How can it be resolved ?

Re: Cannot activate my BT ID

gg30340 — Wed, 04 Nov 2026 11:29:24 GMT

Blank out your email username. This is a public forum and you may end up with more spam and phishing emails than you can handle.

Re: Cannot activate my BT ID

Wayne5 — Wed, 04 Nov 2026 11:33:08 GMT

Thanks for reminding

Re: Cannot activate my BT ID

Alex_H — Thu, 05 Nov 2026 17:42:30 GMT

Hi @Wayne5,

Welcome to the BT Community

Does it say your account has not been activated when you try and login? Do you get the option to request a new activation email when you try and login?

If not please try following the link to reset your password when logging in and see if you are then able to get logged in after resetting your password.

Alex