This topic

Unblock a domain

Fergusonsfolly — Tue, 29 Mar 2022 12:40:10 GMT

I was receiving a lot of email from a particular gmail.com sender.

I blocked the sender, but also blocked the gmail.com domain.

Now, I cannot receive any mail from a "safe" gmail.com sender.

How do I unblock the domain?

The "settings-mail- blocked senders or safe senders" tab only applies to individual emails.

Consequently, if a new person sends me a gmail.com email, I can never receive it as I have blocked the gmail.com domain.

Presumably in the settings dropdown, there must be a facility to block/unblock domains similarly to the block/unblock senders.

However, I cannot find it.

Re: Unblock a domain

gg30340 — Tue, 29 Mar 2022 14:59:20 GMT

Log onto your account and go to the settings found by clicking on your username at the top right.

Click on "Mail" at the left hand side the scroll to "Blocked Senders" on the left hand side and click on it. Scroll down until you fine the email address or domain that you want to unblock then click "delete".

It will only delete it from the blocked senders list so don't worry that you are deleting an email address from your contacts.

Re: Unblock a domain

Fergusonsfolly — Tue, 29 Mar 2022 15:33:26 GMT

Hi, thanks for responding.
I understand how to unblock individual emails.
My question is how to unblock a domain.
In my case, I have blocked the domain "gmail.com".
As far as I am aware, in emails I receive from anyone with a "gmail.com" address will be blocked.
So if anyone new (obviously not in my safe senders list), emails me using a gmail.com address, they will be blocked as the gmail.com domain is blocked.

Re: Unblock a domain

licquorice — Tue, 29 Mar 2022 15:48:09 GMT

Its in exactly the same place, just look down the list for *@gmail.com rather than an individual name.

Re: Unblock a domain

Fergusonsfolly — Tue, 29 Mar 2022 15:58:03 GMT

Hi,
Sorry to appear a bit thick.
My blocked senders list is in alphabetical order.
*.@gmail.com is not at either the top or bottom of the list.
I have slowly scrolled through the list and cannot find it.

Re: Unblock a domain

licquorice — Tue, 29 Mar 2022 15:58:43 GMT

Then you haven't blocked the entire domain

Re: Unblock a domain

Fergusonsfolly — Tue, 29 Mar 2022 16:16:55 GMT

Found it in blocked senders.

It was gmail.com.

Re: Unblock a domain

Danngermouse3 — Tue, 13 Dec 2022 18:59:29 GMT

I cannot see 'Blocked Domain' anywhere - how do I get to it ?

Re: Unblock a domain

gg30340 — Tue, 13 Dec 2022 19:16:35 GMT

You go into the blocked senders section and look in the list for the domain,the part after @ that has no name before @. For example @gmail.com and unblock that.

Re: Unblock a domain

Doug106 — Tue, 20 Feb 2024 11:18:39 GMT

The list of Blocked Senders starts with an alphabetical listing of the blocked domains, as shown below, note there is no @ preceding the entries.

news.co.uk

radio.com

gps.org

The list then continues with alphabetical listing of blocked email addresses, which obviously include @

abc@hotmail.com

dunce@stir.ac.uk

frog@bio.org

rocket@space.com

spear@zulu.com

Re: Unblock a domain

gg30340 — Tue, 20 Feb 2024 15:02:02 GMT

@Doug106

You are posting on a two year old thread.

On the "old" BTMail the domains were blocked in the method described above ie @gmail.

On the "new" BTMail the domains are blocked with out the @ symbol. ie gmail.

Re: Unblock a domain

Liz18 — Thu, 21 Nov 2024 17:33:46 GMT

I can see the blocked senders but how do I unblock those with the domain I need to keep, please>

Re: Unblock a domain

gg30340 — Thu, 21 Nov 2024 18:57:39 GMT

Your post is not very clear.

Do you want to unblock a domain or do you want to keep the domain blocked but allow some emails from that domain through?

Blocking an email address does not block the domain.

If you block a domain it will block all emails from that domain.

If you want to allow a specific email address from a blocked domain you need to enter the email address into your "Safe Senders" list.

To unblock an email address just select it and click delete as already described in message 2.