This topic

BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 07:40:59 GMT

Hi,

How do you add/delete folders on the Apple BT Mail app?

I work in IT and can't for the life of me see anywhere to do it.

Only place I am able to do it is from the Web version, but that's not always covenient!

Neil

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 07:58:50 GMT

If you work in IT, I'm surprised you are using the BT email app and not a proper app.

Don't know about the iPhone version, but in the Android version there is a standard folder icon with a + symbol in the bottom right corner of the folder list.

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 08:02:33 GMT

The BT app is adequate enough (apart from adding folders!!), and I seem to recall BT mail stopped working in Apple Mail app

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 08:03:27 GMT

@neilg40 wrote:

The BT app is adequate enough

Blue mail is far superior.

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 08:05:38 GMT

I think I tried that (iPhone version of course) and it never updated properly.

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 08:12:31 GMT

Did you find the icon?

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 08:14:26 GMT

Nope, doesn't exist on either the iPhone or iPad version

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 08:16:08 GMT

Like I said, best to use a proper app.

Re: BT Mail app on iPhone/iPad - create folder

gg30340 — Thu, 28 Apr 2022 09:55:05 GMT

If all else fails log onto your email account on webmail and set you folders up there.

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 13:54:32 GMT

@licquorice - I installed Blue Mail again, so enlighten me, where is the add folder on that app! Looks the same as the BT Mail app when I click the 3 Bar icon with no 'add' option!!

@gg30340 - that's what I have to do, but shouldn't have to. My wife uses an iPad exclusivley and has added folders in the past. This all came about as she asked me this earlier, so I was hunting through the phone and pad apps!

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 14:11:42 GMT

No idea where it is on Apple devices, but it's in folder management on Android.

Have you tried clicking on the 3 dots in the bottom right of the screen rather than the 3 bars at the top?

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 14:19:48 GMT

I have 3 dots top right, or a cog bottom right, both take me to the same screen, which has:

Account Settings
Global Settings
Signature
Notifications
Add Ons
App Permissions

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 14:27:31 GMT

And what happens when you click on account settings?

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 14:33:52 GMT

@licquorice OK, so under there (didn't look deep enough!) if I click my account I have Folder Management, but there is only 'Trash' and 'Spam'

If I click either of these, I get a list of folders with the one I clicked being 'ticked' so presumably this is an opportunity to select where Trash and Spam go?

Nowhere is there an add folder option in this section!

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 14:59:47 GMT

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 15:18:52 GMT

@licquorice nope, haven't got that anywhere!

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 15:24:28 GMT

Are you sure you haven't created the account as POP3 rather than IMAP?

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 15:44:55 GMT

I just added via the wizard, but when I go into my account it says IMAP

Account: <my account address>
Provider: Other
Protocol: IMAP

Besides, if it wasn't, I wouldn't see my folders under the 3 bars menu

Re: BT Mail app on iPhone/iPad - create folder

licquorice — Thu, 28 Apr 2022 15:59:52 GMT

As I don't have any Apple devices I'm afraid I can't help further, but it seems very odd if the iPad GUI is very different to the Android version and missing basic functionality like adding folders.

Re: BT Mail app on iPhone/iPad - create folder

neilg40 — Thu, 28 Apr 2022 16:13:02 GMT

@licquorice - thanks for trying! 👍

It is interesting that the Blue Mail website help Centre only has instructions for folders on Android.

How to Create, Rename or Delete Folders? - BlueMail Help Center

The description of how to get to it doesn't exist on Apple, and the animation showing it on the 3 bar menu doesn't have the options shown either

2 different beasts - not unusual I've found.

I've just tried it on my work Android, and all very different! All those options are there.