This topic

Talk21

Emmad123 — Tue, 24 May 2022 10:09:34 GMT

my talk21 account has suddenly stopped working on the 13/5/22. I have been using my account daily on my iPhone. Now it come up with mail server not responding check your mail settings.
I can’t remember my password, I have tried to log on online and just go round and round in circles. I have tried the .t21@btinternet.com using what I think is my password but no luck.
I have tried to change my password online , get the security questions dob / postcode and mother’s maiden name. I am entering them correctly and then getting a message saying something doesn’t match.
when I try to log in trying different passwords I then get locked out of my account.
this is my main email account which everything is associated with.
I have looked up the server settings ect and they are all correct.
Any help would be greatly appreciated as I really need this back up and running I’m not very technical minded so please explain simply

thanks

Re: Talk21

imjolly — Tue, 24 May 2022 10:57:53 GMT

have you tried logging in using a web browser instead of the iphone app and see if you can access that way

Re: Talk21

Emmad123 — Tue, 24 May 2022 11:39:16 GMT

Yeah I have tried on a Laptop and just get the same

Re: Talk21

alan_d — Tue, 24 May 2022 14:22:13 GMT

yes, I also have a serious problem with Talk21 email today.

using web address <<https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin>>

after many minutes delay I then try to sign in with email address address@talk21.com and password in the appropriate boxes

then, after various addresses it settles at

<<https://email.bt.com/mail/index-rui.jsp?v=2.22.1-2>>

as a white space (but still in the browser window)

then it sometimes takes me to <<https://www.bt.com/>> headed Not a BT customer yet? apparently offering various 'packages' I don't want!

At other times, after several minutes, it adds three flashing small grey/blue square symbols in the middle of the white space. This remains until I give up and close the browser after half an hour or so

The email system still seems to work on my iPhone, and other websites work on my laptop.

How can I access my webmail on my home laptop?

Is there a problem with the BT site?

Re: Talk21

alan_d — Tue, 24 May 2022 14:31:42 GMT

more info:

Windows 10 laptop using Edge browser and BT.com to get into webmail, iPhone running Apple email app with talk21 details set up.

All worked o.k. a few days ago.

Successfully ordered goods online this morning.

No change to my system, only trying to catch up with emails at home on my laptop.

Re: Talk21

gg30340 — Tue, 24 May 2022 15:48:22 GMT

When there is a problem accessing your email it is generally a server problem and it is best NOT to try and change the password at an early stage. It can cause problems if the servers are not responding correctly.

The best advice is if you have not done anything just prior to the problem occurring such as changing your password or an update occurring on your email client/app the problem is usually nothing to do with anything at your end and you should just wait and see if the problem gets resolved without you doing anything.

If you can log onto your account using a web browser it would show that there is nothing wrong with your password. If you can not log on using a web browser and assuming you are using the correct email address and password the problem is probably not at your end.

Have you tried logging on at the BT log on page BTMail using the following format your username.t21@btinternet.com along with your password.

Re: Talk21

alan_d — Tue, 24 May 2022 16:20:32 GMT

I tried login via your BT Mail link, on my iPhone

It was very slow but eventually gave the same three flashing square symbols .

Re: Talk21

gg30340 — Tue, 24 May 2022 17:47:46 GMT

@alan_d wrote:

I tried login via your BT Mail link, on my iPhone

It was very slow but eventually gave the same three flashing square symbols .

Did you use the email username format as shown in my previous post?

Re: Talk21

alan_d — Tue, 24 May 2022 18:02:46 GMT

I tried both, but powering off and on my router/modem improved things a lot, but still not as good as I remember. Probably a broadband/wifi/internet problem affecting different sites differently.

Seems a lot better for now. Thanks for your time.

Re: Talk21

Emmad123 — Wed, 25 May 2022 09:31:59 GMT

Is it normal for there to be an issue for nearly 2 weeks?

Re: Talk21

licquorice — Wed, 25 May 2022 10:30:47 GMT

Unfortunately your thread was hijacked by another customer, but did you try the suggestion made in message 6?

Have you tried logging on at the BT log on page BTMail using the following format your username.t21@btinternet.com along with your password.

Re: Talk21

Emmad123 — Wed, 25 May 2022 12:57:06 GMT

yeah ive tried that then i get a message saying it looks like there has been suspicious activity on your account, answer the security questions then it tells me the one of the questions is wrong, but it cant be wrong as its my dob, postcode and mothers maiden name

Re: Talk21

licquorice — Wed, 25 May 2022 13:59:16 GMT

@Emmad123 wrote:

yeah ive tried that then i get a message saying it looks like there has been suspicious activity on your account, answer the security questions then it tells me the one of the questions is wrong, but it cant be wrong as its my dob, postcode and mothers maiden name

I'll flag it to see if the mods can help.

Re: Talk21

RobbieMac — Wed, 25 May 2022 14:11:18 GMT

Hi @Emmad123

Welcome and thanks for your post!

Sorry for the problems you've been having accessing your mailbox from the 13th May. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Talk21

StuartH — Mon, 30 May 2022 11:51:21 GMT

Hi @Emmad123

Thanks for sending in your details and for replying to my messages.

Really glad I was able to resolve this for you and you can now access your email again.

You now also have a BT ID to manage your email should you encounter issues in the future 🙂

Thanks

Stuart