https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237513#M101230 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304384">@FSboathouse</a>&nbsp;have you checked the deleted folder on your computer email app to see they're in there?</P> <P>We can't recover them if they've been deleted but we can ask the email team to check the server logs to find out where the request has come from. I'll send you a private message so you can get in touch with the moderation team.</P> <P>Thanks</P> <P>Neil</P> Tue, 21 Jun 2022 10:23:52 GMT NeilO 2022-06-21T10:23:52Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237496#M101225 <P>Hi</P><P>All my inbox emails for the last 6 years have been deleted.&nbsp; these were important emails. No idea how or why?&nbsp; Im distraught cant see how to restore.&nbsp; Please can anyone help? thx</P> Tue, 21 Jun 2022 09:22:08 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237496#M101225 FSboathouse 2022-06-21T09:22:08Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237510#M101227 <P>Hi,&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304384">@FSboathouse</a>&nbsp;welcome to the community and thanks for posting, I can appreciate how worrying this must be for you. How do you normally access your emails?</P> <P>Have you checked on all the devices you use and also if they're on webmail by logging into the <A href="http://www.bt.com/email" target="_blank" rel="noopener">BT mail</A> site?&nbsp;</P> <P>If the emails have been deleted from the BT server by an email client I'm afraid there is no way to recover them.</P> <P>Thanks</P> <P>Neil</P> Tue, 21 Jun 2022 10:14:51 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237510#M101227 NeilO 2022-06-21T10:14:51Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237511#M101228 <P>I use both the bt mail app on my phone and also a general mail app on my computer</P> Tue, 21 Jun 2022 10:17:38 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237511#M101228 FSboathouse 2022-06-21T10:17:38Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237512#M101229 yes ive checked on the bt site on my computer and they have gone from there too sadly. Tue, 21 Jun 2022 10:18:51 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237512#M101229 FSboathouse 2022-06-21T10:18:51Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237513#M101230 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304384">@FSboathouse</a>&nbsp;have you checked the deleted folder on your computer email app to see they're in there?</P> <P>We can't recover them if they've been deleted but we can ask the email team to check the server logs to find out where the request has come from. I'll send you a private message so you can get in touch with the moderation team.</P> <P>Thanks</P> <P>Neil</P> Tue, 21 Jun 2022 10:23:52 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237513#M101230 NeilO 2022-06-21T10:23:52Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237522#M101231 solved...some were in the trash after all, phew thanks for your help Tue, 21 Jun 2022 10:46:22 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237522#M101231 FSboathouse 2022-06-21T10:46:22Z https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237524#M101232 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/304384">@FSboathouse</a>&nbsp;that's brilliant, I'm glad you found them.</P> <P>Thanks</P> <P>Neil</P> Tue, 21 Jun 2022 11:01:34 GMT https://community.bt.com/t5/General-email-queries/total-disaster-6-years-of-important-emails-deleted-can-anyone/m-p/2237524#M101232 NeilO 2022-06-21T11:01:34Z