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Receiving Gmail emails

SaraG — Thu, 23 Jun 2022 09:37:45 GMT

I've stopped receiving any emails from Gmail accounts. Have looked at all the obvious and have made sure that gmail.com is added to safe senders and that it isn't blocked but absolutely no Gmail email is getting through - even those that I've added. Help!

Receiving Gmail emails

SaraG — Thu, 23 Jun 2022 09:36:52 GMT

Re: Receiving Gmail emails

gg30340 — Thu, 23 Jun 2022 10:26:04 GMT

Log onto your BTMail account and then click on your username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders".

Make doubly sure that the gmail domain is not blocked. If its there it will probably be near the top of the list which starts with domains alphabetically then goes on to email addresses. If it there click on "delete".

Re: Receiving Gmail emails

SaraG — Thu, 23 Jun 2022 10:44:51 GMT

Thank you! It wasn't appearing as blocked on Outlook and when I checked on WebMail yesterday I couldn't see it but it was there as blocked today. All sorted!

Re: Receiving Gmail emails

cfr — Mon, 19 Jun 2023 12:11:32 GMT

all of sudden, i cant receive emails from my friends who use gmail, what do i ?

Re: Receiving Gmail emails

gg30340 — Mon, 19 Jun 2023 13:39:48 GMT

Read message 3 above!

Re: Receiving Gmail emails

cfr — Mon, 19 Jun 2023 13:44:02 GMT

Im very basic ! where do I see my user name?

Re: Receiving Gmail emails

gg30340 — Mon, 19 Jun 2023 13:46:21 GMT

Re read message 3, it tells you!

Re: Receiving Gmail emails

cfr — Mon, 19 Jun 2023 14:28:05 GMT

Think ive done that, screenshot shows gmail not blocked though ? i was going to send screen shot to here but cant find where to ?

Re: Receiving Gmail emails

gg30340 — Mon, 19 Jun 2023 14:34:46 GMT

Make sure you scroll down the full list of blocked address and domains. It is easy to miss them.

Re: Receiving Gmail emails

cfr — Mon, 19 Jun 2023 14:37:20 GMT

gmail is on the list,

Re: Receiving Gmail emails

gg30340 — Mon, 19 Jun 2023 14:39:38 GMT

Select it and click delete.

Re: Receiving Gmail emails

cfr — Mon, 19 Jun 2023 15:05:32 GMT

oooo sorted many thanks to one and all x