This topic

Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 09:53:21 GMT

I’m using an iPhone, iPad on latest iOS and a win 10 pc. On pc when sending a test email to another email from my bt email, it returns it as unable to deliver error 550 spam or phishing message. On iPhone or iPad doing the same test to same email it leaves it in the outbox. Then after a short while it says problem with my Mail settings outgoing server. I am receiving emails ok.

If I turn off Wi-Fi on iPhone so it uses 4g on an o2 mobile network and try again, the message is sent instantly and is received into the email it’s being sent to. Can’t do the same with the pc as hard wired to router, so it’s not using the Wi-Fi.

Contacted bt chat help service and she checked settings, line check and finally suggested resetting the home hub 2 back to factory settings. That did not work either. Left it overnight and tried again this morning and fault still there.

If I send from any other email account on Wi-Fi such as gmail it all works fine.

As the iPhone is sending ok with the same mail settings as they are when not on Wi-Fi, proves they are ok, so am I right to think this has to be a router issue?

Any help or suggestions before the blood pressure goes through the roof or the router is chucked out of the window? Please

Re: Bt emails not being sent when on home Wi-Fi

gg30340 — Sun, 26 Jun 2022 10:10:08 GMT

Did you try turning your BT Hub off for at least 30 mins so that when it is turned back on you will hopefully be issued with a new IP address and hopefully connected to a different mail server?

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 12:12:24 GMT

Hi, thanks no, not tried that yet, but will give it a try.

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 13:13:16 GMT

Well unfortunately that didn’t work either. Turned router off for nearly an hour and same fault. Didn’t send on Wi-Fi but turned it off and it sent straight away on mobile network. Arghhhhhh

Re: Bt emails not being sent when on home Wi-Fi

licquorice — Sun, 26 Jun 2022 14:00:17 GMT

Are you using a VPN?

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 15:28:32 GMT

Re: Bt emails not being sent when on home Wi-Fi

gg30340 — Sun, 26 Jun 2022 15:38:44 GMT

When you are using your PC are you using webmail (using web browser, which one) or are you using an email client/app and if so which one.

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 15:54:18 GMT

When using the PC its using Outlook via office 365. If I try sending and receiving from webmail it works fine. Before anyone suggests just use webmail instead, it won't handle multiple email accounts like outlook does and hence I don't use it.

Re: Bt emails not being sent when on home Wi-Fi

gg30340 — Sun, 26 Jun 2022 15:56:10 GMT

@Lest44 wrote:

Before anyone suggests just use webmail instead, it won't handle multiple email accounts like outlook does and hence I don't use it.

It wasn't going to be suggested. I asked about webmail to try and diagnose where your problem might lie.

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 15:58:18 GMT

Sorry didnt mean it to sound like that, your help is very much appreciated

Re: Bt emails not being sent when on home Wi-Fi

Anonymous — Sun, 26 Jun 2022 16:15:39 GMT

If you're running antivirus software it might be worth disabling that & trying again.

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 16:18:05 GMT

Hi, the iphone and ipad dont have any anti virus software unlike the pc which has macafey

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 16:25:06 GMT

Thanks everyone for your suggestions, its a really head scratcher and has me totally baffled. The webmail test emails go instantly and get received fine. However, that is not using any local mail settings on either pc or iphone/ipad and probably a different mail server at BT? When at work tomorrow I will try sending via a different WiFi (not my home one) possibly by a guest wifi we have at work and see what happens then. It might narrow it down further to what I think must be the problem, i.e. the router somehow.

Re: Bt emails not being sent when on home Wi-Fi

licquorice — Sun, 26 Jun 2022 16:26:31 GMT

I can't see it being the router. I suspect it is the mail server you are accessing when using your home wifi. Did you check if your public IP had actually changed when you disconnected for an hour?

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 16:30:16 GMT

@licquorice 'Did you check if your public IP had actually changed when you disconnected for an hour?'

Not sure how I would do that?

Re: Bt emails not being sent when on home Wi-Fi

licquorice — Sun, 26 Jun 2022 16:32:50 GMT

Either check on your hub Advanced settings > Broadband or simply type what's my IP in Google search

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 16:43:07 GMT

Ok, I have got my public IP now, so if I turn off the router for what 30 mins or an hour? How long does it take before it issues a new IP? Once back up online again, check the IP again and check it has changed. If it does not change, then what?

Re: Bt emails not being sent when on home Wi-Fi

gg30340 — Sun, 26 Jun 2022 16:56:28 GMT

If it does not change give it longer. Do it over night when you are not using it if need be.

Re: Bt emails not being sent when on home Wi-Fi

Anonymous — Sun, 26 Jun 2022 17:07:02 GMT

Try it as a straight reboot first. My router has the ability to momentarily drop & remake a connection in about 30s & I always get a new IP in that time.

Do you have an old router sitting in a cupboard to try? I also doubt it's the router but that would eliminate for sure.

Re: Bt emails not being sent when on home Wi-Fi

Lest44 — Sun, 26 Jun 2022 17:20:44 GMT

@gg30340 Ok thanks for that. I just checked my IP and then just switched the router off for only a couple of minutes. Turned it back on and rechecked IP and the last three numbers have changed. I had tried that before asking on here and before contacting BT chat line, as its normally the answer to all IT issues 'have you tried turning it off and on', but it had not worked.

I just sent a few test emails as done previously, and this time they appear to have been sent and received as expected ...yahoooo! It looks like it has fixed itself this time. Whereas resetting the router to factory settings, powering off for nearly an hour all of which should have given it a new public IP. Don't understnd why but fingers crossed it fixed for now. Thanks for your time and help @gg30340 @licquorice @Anonymous