This topic

I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Fri, 08 Apr 2022 14:47:58 GMT

Having a few problems lately. Trying to use my e-mail and everything works, except that I cannot type anything in!

Checked keyboard, all ok works on absolutely everything else on computer, and email on other devices works, it is just desktop.

Any suggestions please.

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Fri, 08 Apr 2022 17:35:17 GMT

First , try clearing all your browser's history and cookies. If that does not work try restarting your computer, not just a "Shutdown" and starting but a "Restart".

If that does not help try turning off your BT Hub for about 15 mins then restart it.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Thu, 28 Apr 2022 14:30:48 GMT

Sorry for delay, have resorted to using Outlook as this problem appears unfixable. Basically, having carried out all the suggested and other maintenance fixes, as soon as I select 'compose' it switches to the correct page, which immediately 'greys out' and I can go no further. Receiving main appears ok, but I then have to transfer to Outlook to respond causing alot of confusion, not least of all to me!

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Thu, 28 Apr 2022 14:54:07 GMT

When you click on "Compose" and the "new" email opens does it show a button

at the foot of the web page?

If does and you click on the centre icon (the square within a square) does it open the "new" email in a new page?

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Mon, 23 May 2022 13:30:30 GMT

apologies for the delay, (due to illness unfortunately), and to answer your above query, yes, I get the compose box at the bottom and click the middle icon does bring me to a new compose page, but it still does not work, the icon to enter either a recipient or any text body, only blinks twice and then disappears, nothing can be input . BT has been my e mail for as long as I can remember, certainly since dial up!! and would hate to have to switch now!

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Mon, 23 May 2022 15:29:42 GMT

To try and help fault find, have you tried a different browser?

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Thu, 23 Jun 2022 11:30:30 GMT

Apologies again, tried 2 different browsers and it still will not work. This is really getting frustrating now, several people have 'looked' at this on my desktop computer, and cannot understand why this is happening.

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Thu, 23 Jun 2022 13:48:05 GMT

Just to rule out the problem being something on your computer, can/have you tried accessing your BTMail account on a friends computer to see if the problem is still there.

If it is it would appear that there is a problem with your account. If the problem is not there it would appear to be something on your computer that is causing the problem.

Post back and if it is apparently a problem with your account I will get the moderators involved.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Fri, 24 Jun 2022 13:21:38 GMT

Will do when I get the chance.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Fri, 24 Jun 2022 14:19:37 GMT

No, does not work on a few browsers on several computers, desktop and laptop. Works on i pad though, that is an app.

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Fri, 24 Jun 2022 15:21:11 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to48 hours for them to contact you. They will do this by posting on this thread.

Re: I can no longer type anything into my BT e-mail on my desktop computer

NeilO — Fri, 24 Jun 2022 15:42:48 GMT

Hi @LadyLouisa I'm sorry webmail won't allow you to type a reply, it's a strange issue I haven't seen before. I'll send you a private message so you can get in touch with the moderation team and we'll ask our email experts to investigate.

Thanks

Neil

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Tue, 28 Jun 2022 12:00:33 GMT

Hi, I have replied to private message, but I now think that has not been sent either!. Having checked my sent mail, I can see that nothing has been sent since 12th April 2022!!!!! I re-set my router this morning and was able to send one e mail, but not able too anymore problem has re-appeared. a couple of days ago I tried to send a Mcafee installation link to another e-mail address and this kept telling me I was offline, but I clearly was not as I was using the internet at the time, but I guess they were trying to send via the e mail address they have for me, which is the one that no longer works. This is becoming serious now and needs fixing. Can someone please help.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Tue, 28 Jun 2022 12:34:00 GMT

OK, after finding the cut off date, 12th April, alarm bells rang. In March my contract was up, and as BT could not provide me with full fibre, I was changing to a local company that has a fibre network in my area. Installation date was given, so 30 days notice given to BT. On installation day, the local company came to install. They had a fibre cabinet, about 50 yards from my front garden and brought cable from there to the pavement in front of my house. They then attempted to run another cable from that junction box to the box on my outside wall, however, something was blocking it. As it belonged to BT they could go no further without consulting BT. Which I understand they did, and BT were not interested in doing anything about it! So, I had to come back to BT. Having cancelled after my Contract finished I was unable to get a good deal, and ended up paying £10 more per month with no landline package. I tell this as I am wondering if this has anything to do with my present problem, ie. the blockage. The installation date was 7th March this year, approx 4 weeks prior to this problem starting?

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Tue, 28 Jun 2022 13:50:45 GMT

Your reply to the moderators was via the forum web page and not via your email account.

There may be a problem with your BT account and your BTMail account as a result of what has been happening when you tried to change ISPs.

When the moderators contact you make sure that you advise them of this.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Tue, 28 Jun 2022 14:28:06 GMT

Thank you, I guess I was being over eager as I replied Sunday, and have not heard back yet. Patience is a Virtue.

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Tue, 28 Jun 2022 14:31:22 GMT

The moderators are small team and deal with requests on a first come first served basis. They are very busy at present and it can take a couple of working days to get back to you.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Mon, 04 Jul 2022 10:26:44 GMT

UPDATE:

After the Moderators (thank you) passed this to the technical department I had a phone call yesterday, and they thought the culprit was ROBOFORM a password manager I have used for many years with no problems. I must admit to being sceptical but sure enough, if I disabled Roboform I could send e-mail again!

So, to send e mail I have to disable my password manager which is not ideal, so I contacted Roboform who completely dismissed the idea it was down to them and suggested it was actually McAfee which they somehow knew I was using. They suggested that I turn off my McAfee. This, of course, did not work, so I uninstalled Roboform and installed again. Same problem. As I switched to Edge earlier this year, and install Roboform as an Edge extension rather than its' stand alone program, that will be my next investigation to see if it is the extension not working, rather than the Program itself.

I just thought I would update here as many times people do not let us know the outcomes and also to help any others who may, in the future come across my problem or similar, in that oft used programs are able to interfere with BT e mail somehow.

Re: I can no longer type anything into my BT e-mail on my desktop computer

gg30340 — Mon, 04 Jul 2022 11:50:05 GMT

In message 10 you said after being asked to try different browsers, computers and a friends network "No, does not work on a few browsers on several computers, desktop and laptop" so unless you have Roboform installed on all the devices you tried it on I am at a loss how it could be causing the problem.

Re: I can no longer type anything into my BT e-mail on my desktop computer

LadyLouisa — Mon, 04 Jul 2022 17:23:38 GMT

Actually, yes I do have Roboform on all my computers, as well as those of my sister. It is a program we have sed for many, many years, and is the only one we have ever used, and installed on everything, even our phones and tablets. I am only repeating what I was told by the BT Techs.