This topic

Unable to log in to email - Help!

pumagirl123 — Wed, 20 Jul 2022 13:40:44 GMT

Hi Guys, is there a problem logging into BT email?? I have been trying to log in on my desktop since yesterday and it is the same today, both the email address and login password have been entered correctly (I have @btinternet.com)

Really need to get this sorted, I'm in the middle of signing a new rental agreement and prefer to do everything on my desktop.

Many thanks

Annette

Re: Unable to log in to email - Help!

gg30340 — Wed, 20 Jul 2022 13:43:42 GMT

Try clearing the history and cookies from your web browser.

Re: Unable to log in to email - Help!

pumagirl123 — Wed, 20 Jul 2022 13:53:10 GMT

Done that. Nope, waiting for signin.bt.com

Re: Unable to log in to email - Help!

pumagirl123 — Wed, 20 Jul 2022 14:13:32 GMT

I have been able to log into My BT and through the help and support page, manage emails accounts, logging in to the email address and it still won't log in. All cookies have been cleared.

Re: Unable to log in to email - Help!

Les-Gibson — Wed, 20 Jul 2022 14:28:59 GMT

No problems here using webmail. Are you using an email client and if so which one

Re: Unable to log in to email - Help!

gg30340 — Wed, 20 Jul 2022 14:51:40 GMT

Are you able to use a different web browser to see if its a browser problem?

If that doesn't help you could try turning off your BT hub for a 15 minutes to see if its allocated a new IP address which will hopefully use a different email server which may allow you to log on.

Re: Unable to log in to email - Help!

northwest — Wed, 20 Jul 2022 16:07:22 GMT

Yes I'm getting a security warning about login page (https://www.bt.com/email) with firefox and edge. Also my sign in details are not recognised via this either https://home.gotham.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.gotham.bt.com%2Fbtmail%2Fsecure%2Femaillogin. So I think its down to BT. Also I can't log into my BT. Just tried brave browser on android same security warning about certificate and that was using my o2 mobile data!!

Re: Unable to log in to email - Help!

HowardH — Wed, 20 Jul 2022 16:04:28 GMT

Add me to those receiving a security warning when trying to log in to BT email or My BT.

Re: Unable to log in to email - Help!

RobbieMac — Wed, 20 Jul 2022 16:08:16 GMT

Hi everyone,

Thanks for raising this.

Sorry for the login problems you guys are experiencing. I'll get this looked into and I'll post here again when I have an update.

Thanks,

Robbie

Re: Unable to log in to email - Help!

pumagirl123 — Wed, 20 Jul 2022 16:09:36 GMT

Yes I have just done all the above with Chrome, Microsoft Edge and cleared all cookies but now when I open BT.Com there's no headings, No My BT, No Email etc

Re: Unable to log in to email - Help!

pumagirl123 — Wed, 20 Jul 2022 16:10:42 GMT

Please...I don't want to be homeless 😊

Re: Unable to log in to email - Help!

PEH — Wed, 20 Jul 2022 16:15:57 GMT

I am just getting a message saying “go back” someone might be trying to steal your information etc. Go Back where?

Re: Unable to log in to email - Help!

HowardH — Wed, 20 Jul 2022 16:21:41 GMT

"Go Back" is part of the security alert some of us are seeing. When I click on go back it takes me to my home page.

Re: Unable to log in to email - Help!

HowardH — Wed, 20 Jul 2022 16:31:52 GMT

Some more information on the security alert when trying to access BT email:

Web sites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for home.bt.com.

Error code: SSL_ERROR_BAD_CERT_DOMAIN

Re: Unable to log in to email - Help!

gg30340 — Wed, 20 Jul 2022 16:37:18 GMT

It would appear that there is a problem at BT's end.

The logon page has the following information displayed.

We're making some changes to your Email log in

We'll shortly be making some changes to the way you access your BT email,

What does this mean for you?

If you sometimes use your BT ID to log into your email account this will no longer be possible
If you have a favourite email address, account switching between accounts will not be available; you'll have to log into each email address separately
You'll log into BT email at www.bt.com/email
If you want to manage your email or check your bill you'll log in at www.bt.com/login
There is no change if you use an email client or the BT Email App
This will provide greater security for your accounts

We'll be in touch nearer the time, but you may want to start changing the way you log into your email now

Re: Unable to log in to email - Help!

MartinRowe57 — Wed, 20 Jul 2022 16:46:26 GMT

Same problem here. Cannot reach bt.com from Firefox on PC
Cannot log in on Android phone

Guess we just need to wait and see, because BT are not going to post any info

Re: Unable to log in to email - Help!

walkebb — Wed, 20 Jul 2022 16:46:56 GMT

I'm getting message this afternoon as follows:

"Visiting an untrustworthy website has been prevented.

One or more of this website's certificates are invalid, so we can't guarantee its authenticity. This happens when the website's owner hasn't update the certificate in time, or if it's a fake site created by scammers. Visiting a website like this makes you more vulnerable to attack.

You were protected from visiting this website by xxxxx security. You can close this window with no risk."

BT clearly have not failed to update their certificate (valid until 2023) so there is something else going on.

BT Email site isn't secure??

jude_1972 — Wed, 20 Jul 2022 16:47:12 GMT

Is anyone else having a problem tonight where they keep trying to log into BT emails and it comes up saying the site isn't secure??? Or is it just me! Thanks!

Re: Unable to log in to email - Help!

MartinRowe57 — Wed, 20 Jul 2022 16:47:43 GMT

Forgot to add - not receiving emails so can not log in to apps like Twitter with 2 factor authentication

Re: Unable to log in to email - Help!

jude_1972 — Wed, 20 Jul 2022 16:54:27 GMT

I keep getting that my connection isn't private, and that attackers are trying to steal my information.