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emails not sending or receiving on Android phone

David_Photo — Wed, 10 Aug 2022 15:44:01 GMT

Hi,

About a week ago I stopped getting emails to my business @btinternet.com address on my Huawei P Smart 2019. Sent messages stay in the outbox.

Email at my personal @btinternet.com address is still on my phone and functioning normally.

I can get and send my business emails on the web server, but the phone hasn't received any emails since 3/08.

I haven't changed any passwords or reset anything.

Can anyone help?

Re: emails not sending or receiving on Android phone

licquorice — Wed, 10 Aug 2022 15:55:21 GMT

Do you have a residential bt broadband account or a business account? If the latter, you will only have Basic mail for your btinternet email addresses which is only available via webmail.

Re: emails not sending or receiving on Android phone

David_Photo — Wed, 10 Aug 2022 17:32:33 GMT

Thanks for your reply.

I have a residential BT broadband account and I've always been able to access my emails on my phone - up until last week that is.