This topic

How can I get my BT email on iPhone

fazzii — Wed, 10 Aug 2022 10:53:38 GMT

Since changing my phone, I have not been able to configure my BT Internet email account to recieve emails by phone. This has been going on for over a month. Does anyone know what what is causing this?

When I try and install the account, I have to use the "MAIL.BTCONNECT.COM" SERVER (since my account is currently a business account)

Someone please tell me what is going on

Re: How can I get my BT email on iPhone

licquorice — Wed, 10 Aug 2022 11:08:32 GMT

This is the BT residential forum, you need to post on the business forum

Re: How can I get my BT email on iPhone

fazzii — Wed, 10 Aug 2022 11:42:46 GMT

My account is due to be moved back to Residential (my email is @btinternet.com)

I dont have an easy way to report the problem in the business forum (they screwed up my online profile)

If you cant help me just because my account has not yet converted to residential, then fine - I will wait until 12 Aug and then it will be converted.

Just seems bureacratic

Re: How can I get my BT email on iPhone

licquorice — Wed, 10 Aug 2022 11:52:55 GMT

If you are trying to configure an xxx@btinternet.com email account just configure the account manually using these settings.

Re: How can I get my BT email on iPhone

gg30340 — Wed, 10 Aug 2022 11:55:45 GMT

If your email account is a btconnect.com account this forum members or moderators can not help because they do not have access to the BT resources to assist.

If it is a btinternet.com email account make sure you are using the correct server settings as per this link

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: How can I get my BT email on iPhone

fazzii — Wed, 10 Aug 2022 12:18:06 GMT

I have set the settings to the reccomended.

But it simply says the the BT servers are not responding or it says the credentials are wrong (even though I can use the credentials and log into the email on a browser)

Here are the settings:

IMAP

Host Name: mail.btinternet.com

User name xxxx.xxxx@btinternet.com

Passwrd : xxxxxxxx

SSL Use SSL

Authentication: "Password"

Port 993

SMTP

Host name: mail.btinternet.com

User name: xxxx.xxxx@btinternet.com

Passwrd : xxxxxxxx

Authentication: Password

Port: 465

Re: How can I get my BT email on iPhone

licquorice — Wed, 10 Aug 2022 12:29:03 GMT

If you are not currently a btinternet customer or paying for premium mail, the mail account will be Basic mail which is only available via webmail.

Re: How can I get my BT email on iPhone

fazzii — Mon, 15 Aug 2022 07:19:25 GMT

My account is now residential. my email ends in btinternet.com and when I enter the details to configure my emails, all I get is --- The IMAP server "mail.btinternet.com" is not responding.

Cant someone from BT help sort this out?

Re: How can I get my BT email on iPhone

imjolly — Mon, 15 Aug 2022 07:33:15 GMT

so are you now a BT broadband residential customer with an @btinternet.com email address?

can you log in to your new btinternet.com account using a web browser?

Re: How can I get my BT email on iPhone

fazzii — Mon, 15 Aug 2022 08:04:51 GMT

ve always had a btinternet.com email and I have alsways been able to login via browser.

Re: How can I get my BT email on iPhone

gg30340 — Mon, 15 Aug 2022 08:34:41 GMT

When you log onto your domestic MyBT and go to "Your Products" then "EMail, Manage" what does it show the account type to be?

Re: How can I get my BT email on iPhone

imjolly — Mon, 15 Aug 2022 08:49:14 GMT

@fazzii

so are you a BT broadband residential customer or not?

Re: How can I get my BT email on iPhone

fazzii — Mon, 15 Aug 2022 08:50:05 GMT

I am residential now

Re: How can I get my BT email on iPhone

imjolly — Mon, 15 Aug 2022 09:04:56 GMT

@fazzii

sorry but you appear not to answer the question - do you have residential broadband as that is needed before your email address will work using app otherwise web browser only

Re: How can I get my BT email on iPhone

fazzii — Thu, 18 Aug 2022 15:40:58 GMT

.I have replied. I have confirmed that I am a residential customer

Re: How can I get my BT email on iPhone

licquorice — Thu, 18 Aug 2022 15:56:23 GMT

But is that email address associated with your account?

Re: How can I get my BT email on iPhone

gg30340 — Thu, 18 Aug 2022 17:42:43 GMT

@fazzii wrote:

.I have replied. I have confirmed that I am a residential customer

See message 11