This topic

Clicking on Email Links does not open up a new page

snoopy48 — Wed, 17 Aug 2022 12:44:44 GMT

Hi there ... in the last week or two, I am finding that when I click on a link in a BT Mail email, and always a trusted link, it does not open up a new page as expected ( although it's not obvious unless you are aware ) and when you have finished reviewing the link and close it, it actually closes the mail app and you have to log in again.

I'm sure this is something simple, or perhaps not, but all advice welcome. Thanks 🤔

Re: Clicking on Email Links does not open up a new page

imjolly — Wed, 17 Aug 2022 12:51:58 GMT

thread already

https://community.bt.com/t5/Email/Links-in-emails-not-opening-in-new-browser-tabs/m-p/2245145#M101872

Re: Clicking on Email Links does not open up a new page

snoopy48 — Wed, 17 Aug 2022 13:19:02 GMT

Thank you for the link referal.

I rang the BT Premium Mail helpline and he advised that 'this is a known problem' but that is is not a BT problem but a browser problem and I should delve into browser settings. This I did without any real success.

I tried an alternative browser and found no difference I have to say BUT there were differences in which email link I clicked on, some opened up a new tab, others didn't.

But for now I have taken some advice from the mentioned link and that is to simply 'right click' and select 'open in new tab' and I'm back to sanity!

Thanks everyone for the discussion.