This topic

Email, changing to IMAP from POP3

mavis575 — Thu, 18 Aug 2022 14:39:39 GMT

HI,

I am using Outloo 2019 and want to change it from POP3 to IMAP.

So I backed up the .PST files and deleted the account from Outlook, then tried to add it again as IMAP. The account is found and having entered the details set out for IMAP as per BT, although I am a bit confused as the setting refer only to the incoming server! Anyway after this I have entered what I thought was the password and attempted to connect.

I then was presented with the Outlook 'enter your user name & password box' for the server, clicked ok and then got a message saying 'oops, something went wrong'.

I have attempted this several times since yesterday all to no avail, can somebody point me in the right direction please?

Re: Email, changing to IMAP from POP3

licquorice — Thu, 18 Aug 2022 15:01:27 GMT

You need to enter the outgoing SMTP settings of port 465, SSL, authentication required ticked

Re: Email, changing to IMAP from POP3

gg30340 — Thu, 18 Aug 2022 15:13:43 GMT

See link

Set up your BT Email | How to access your email | BT Help

Re: Email, changing to IMAP from POP3

VeteranISPUser — Thu, 18 Aug 2022 15:10:46 GMT

Hi @mavis575 Have you verified your password by signing on to web mail?

Re: Email, changing to IMAP from POP3

mavis575 — Thu, 18 Aug 2022 15:20:53 GMT

Hi, Yes, I can access the account via the BT site and have used the same password when attempting to add it to Outlook

Re: Email, changing to IMAP from POP3

mavis575 — Thu, 18 Aug 2022 15:22:34 GMT

Hi licquorice, I have added those details but still not connecting!

Re: Email, changing to IMAP from POP3

licquorice — Thu, 18 Aug 2022 16:19:58 GMT

It sounds as though the password hasn't synced with the IMAP server.

This may or may not work, but is worth trying as it often does work.

Close Outlook so it isn't attempting to connect, also stop any other mail apps you have running. Go to webmail and change your password, wait at least an hour to give the password chance to sync across servers and then try Outlook again with the new password.

Re: Email, changing to IMAP from POP3

mavis575 — Thu, 18 Aug 2022 16:39:58 GMT

Ok, will give it a try. Many thanks

Re: Email, changing to IMAP from POP3

mavis575 — Sun, 21 Aug 2022 14:25:40 GMT

Ok, I have changed the password and still not connecting to the incoming mail server.

I have spoken to BT customer service this afternoon, who have confirmed that the account is live etc and have suggested that as I can log onto webmail ok that the problem lies with Outlook, which I personally doubt, and said that they were unable to escalate it to the next level!

Any ideas?

Re: Email, changing to IMAP from POP3

licquorice — Sun, 21 Aug 2022 15:05:33 GMT

Are you setting the account up manually or are you letting Outlook discover the settings?

You need to set the account up manually using these settings https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: Email, changing to IMAP from POP3

mavis575 — Sun, 21 Aug 2022 15:59:15 GMT

That is exactly what I did, several times, but still not connecting.

I have checked and double checked the settings and they are exactly the same as on the link.

Re: Email, changing to IMAP from POP3

licquorice — Sun, 21 Aug 2022 16:30:35 GMT

I will ask if one of the mods can assist, sometimes the mail servers don't sync passwords properly.

Re: Email, changing to IMAP from POP3

mavis575 — Sun, 21 Aug 2022 16:35:13 GMT

Many thanks for your assistance, doing this is a very frustating experience, hopefully once resolved never to be repeated.

Re: Email, changing to IMAP from POP3

stevebrass — Sun, 21 Aug 2022 17:07:01 GMT

Might be useful to try another mail client. That might narrow the problem down.

Re: Email, changing to IMAP from POP3

Les-Gibson — Sun, 21 Aug 2022 17:29:39 GMT

Have you selected the correct password options? e.g. the 'SMTP server requires authentication' box should be checked and the password should be entered whereas the 'Secure Password Authentication' box should be left clear

Re: Email, changing to IMAP from POP3

JohnC2 — Mon, 22 Aug 2022 07:37:40 GMT

Hi @mavis575, welcome to the forum and thanks for posting.

I'm sorry you're not able to change this so I've sent you a Private Message so you can get in touch with the mod team and we'll be happy to help you fix this.

Cheers

John

Re: Email, changing to IMAP from POP3

mavis575 — Tue, 23 Aug 2022 13:49:53 GMT

HI, yes, selected all the correct options.

Re: Email, changing to IMAP from POP3

licquorice — Tue, 23 Aug 2022 13:54:18 GMT

Did you contact the mods via PM as invited?

Re: Email, changing to IMAP from POP3

mavis575 — Tue, 23 Aug 2022 13:56:52 GMT

Hi, yes I have contacted them a few moments ago.

Re: Email, changing to IMAP from POP3

licquorice — Tue, 23 Aug 2022 14:01:22 GMT

They will get back to you in due course when you reach the top of their queue.