This topic https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249349#M102327 <P>Whenever I sign into MY BT account I am redirected to my webmail page, I am unable to navigate away from this page and so cannot access any of the other features such as my invoices/statements etc , has anyone else had this problem?&nbsp;</P> Wed, 31 Aug 2022 08:26:51 GMT EmmaS 2022-08-31T08:26:51Z When I log into MY BT it takes me to the web mail page and I cannot access any other services https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249349#M102327 <P>Whenever I sign into MY BT account I am redirected to my webmail page, I am unable to navigate away from this page and so cannot access any of the other features such as my invoices/statements etc , has anyone else had this problem?&nbsp;</P> Wed, 31 Aug 2022 08:26:51 GMT https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249349#M102327 EmmaS 2022-08-31T08:26:51Z Re: When I log into MY BT it takes me to the web mail page and I cannot access any other services https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249355#M102328 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/306317">@EmmaS</a>&nbsp;<BR /><BR />Could this be the problem? Seems to occur quite regularly and easily cured!<BR /><BR /><A href="https://community.bt.com/t5/Bills-Packages/Cannot-Access-MyBT-login-takes-me-straight-to-email/m-p/2220568#M143166" target="_blank" rel="noopener">https://community.bt.com/t5/Bills-Packages/Cannot-Access-MyBT-login-takes-me-straight-to-email/m-p/2220568#M143166</A>&nbsp;</P> Wed, 31 Aug 2022 08:40:52 GMT https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249355#M102328 Carlusha 2022-08-31T08:40:52Z Re: When I log into MY BT it takes me to the web mail page and I cannot access any other services https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249677#M102333 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/130102">@Carlusha</a>&nbsp;Solved ! Thank you so much , I had logged in with my BT email password instead of my BT ID , it is now working properly.</P> Thu, 01 Sep 2022 13:37:20 GMT https://community.bt.com/t5/General-email-queries/When-I-log-into-MY-BT-it-takes-me-to-the-web-mail-page-and-I/m-p/2249677#M102333 EmmaS 2022-09-01T13:37:20Z