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Cannot log in to my emails on laptop

Cannot_login_toemail — Sun, 04 Sep 2022 17:57:13 GMT

Hi,

I recently set up BT Sport which I got through my mobile provider as a bonus. Since setting this up, I have been unable to access my emails from my laptop / desktop browser (though everything is fine on my phone).

When I go to emails, it says I need to log in. When I log in in the normal way, i get the following message:

Your email accounts

You're not currently logged in to email - to login, click here.

This loop then continues. Is anyone able to advise?

Thanks

Re: Cannot log in to my emails on laptop

Carlusha — Sun, 04 Sep 2022 18:13:51 GMT

@Cannot_login_toemail

Try clearing your browser cache or try a different browser. Start fresh at bt.com and then select email.

Do you actually have a BT email account?

Re: Cannot log in to my emails on laptop

Cannot_login_toemail — Sun, 04 Sep 2022 18:19:14 GMT

Hi I have an @btopenworld.com email address and I have tried a different email browser and have the same issues.

im not sure if part of the problem is potentially due to the use of btopen world vs btinternet

Re: Cannot log in to my emails on laptop

gg30340 — Sun, 04 Sep 2022 18:50:44 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Have you tried using the suffix of @btinternet.com rather than @btopenworld.com?

Re: Cannot log in to my emails on laptop

Cannot_login_toemail — Mon, 05 Sep 2022 12:21:58 GMT

Hi,

I have logged into the btinternet account now. Btopenworld does not work. Will emails sent to that address still be received by my btinternet email?

Re: Cannot log in to my emails on laptop

licquorice — Mon, 05 Sep 2022 12:57:41 GMT

Yes

Re: Cannot log in to my emails on laptop

Cannot_login_toemail — Mon, 05 Sep 2022 13:02:22 GMT

Great, thanks for your help