This topic

Problems with my BT Email

ljm — Fri, 29 Apr 2022 12:24:32 GMT

Hello, over past few wks I've noticed that logging on and off my BT email is very slow and when I do reach it, the following tabs are greyed-out ie cannot be used:-
Reply, Reply All, Forward, Delete, More
I only use a Chromebook. Everything has worked as normal until a couple of weeks ago.
If anyone cud shed some light on this please?

Re: Problems with my BT Email

ljm — Fri, 29 Apr 2022 15:13:13 GMT

Re: Problems with my BT Email

gg30340 — Fri, 29 Apr 2022 15:14:08 GMT

Try clearing the history and cookies from your browser.

Does this happen if you are connected to a different network such as at a friends house?

If it is OK when used else where you could try a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds.

Re: Problems with my BT Email

ljm — Fri, 29 Apr 2022 15:16:48 GMT

I've done the factory reset and cleared the history and cookies. Any other suggestions plse wud be welcomed.

Re: Problems with my BT Email

gg30340 — Fri, 29 Apr 2022 15:19:18 GMT

Have you tried a different browser?

Have you tried a soft reset of the Chromebook?

Re: Problems with my BT Email

ljm — Fri, 29 Apr 2022 17:26:03 GMT

Thnx for that gg, but I think it must be an issue caused by BT because all my other non BT email accounts work just fine.

Not sure how to do a "soft reset" on Chromebook anyway. Not had it long and the word "reset" sends shivers down my spine 😂.

May be I shud just stick with my other non-BT email accounts that work well, rather than tinkering with the actual Chromebook? 🤔.I will think on it again tomoro. I appreciate your suggestions though gg.

Re: Problems with my BT Email

gg30340 — Fri, 29 Apr 2022 17:58:15 GMT

It is very probably a problem with your email account at BT's end however the suggestions were to try and rule out things that it might be at your end.

As regards the "soft" reset of the Chromebook it is basically forcing the device to shut down all programs that are running in the back ground so that the device can restart with no programs running that may be conflicting with another program. It does not restore it back to the factory settings or change any settings/ programs or folders on the device.

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 48 hours for them to contact you. They will do this by posting on this thread.

Re: Problems with my BT Email

ljm — Fri, 29 Apr 2022 18:01:35 GMT

Thanks for that gg. 👍

Re: Problems with my BT Email

RobbieMac — Fri, 29 Apr 2022 18:46:02 GMT

Hi @ljm

Thanks for your posts and welcome back!

Sorry for the problems you've been having with your mailbox and buttons showing as greyed out. Let us know how you get on with the reset.

If you're still having problems I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Problems with my BT Email

gg30340 — Fri, 29 Apr 2022 19:03:00 GMT

To perform a "soft" reset hold the power button for approximately three seconds. This should automatically log you out of your Google account, save your work, and shut down your Chromebook. Once it has shut down, power it back up and try your email account.

If it is still the same after a reset you should contact the moderator.

Re: Problems with my BT Email

ljm — Fri, 29 Apr 2022 20:45:00 GMT

Thnx for that gg. Have done a soft reset.

1. Still very slow getting to the BT login page (from the BT. com webpage) and even slower getting from there to my Inbox. Also very slow logging out, so I will be in touch tomoro with the Mod.

2.- As for the greyed out tabs I mentioned. I've found they only remain greyed out until I either tick the box( aside of an email received) or open the email to read it all. Is this the way it's supposed to be? I don't use my BT email very much.👍

Re: Problems with my BT Email

gg30340 — Fri, 29 Apr 2022 21:21:43 GMT

@ljm wrote:

Thnx for that gg. Have done a soft reset.

1. Still very slow getting to the BT login page (from the BT. com webpage) and even slower getting from there to my Inbox. Also very slow logging out, so I will be in touch tomoro with the Mod. It may be that you have a slow Internet connection. What happens when you are using the Internet, do the web pages open correctly or are they also slow?

2.- As for the greyed out tabs I mentioned. I've found they only remain greyed out until I either tick the box( aside of an email received) or open the email to read it all. Is this the way it's supposed to be? I don't use my BT email very much.👍 That is how it should be. You can not reply etc to any email until you select it. How else would the system know what email you were dealing with.

Re: Problems with my BT Email

ljm — Sat, 30 Apr 2022 12:40:06 GMT

Thanks gg for all your helpful suggestions. All web pages and other email accounts are opening fine, its only the BT Email.
I have just sent my info via Private Message to Robbie Mac so hopefully find a solution.

Re: Problems with my BT Email

ljm — Tue, 03 May 2022 11:51:25 GMT

Just a quick update. Problem has resolved. Just logged in to my BT Email and MyBT without issue. The problem suggested by NeilO has been an email server issue. Resolved with thanks.

Re: Problems with my BT Email

duvalstroud — Wed, 21 Sep 2022 06:27:52 GMT

If you are using Chromebook go to settings and set google manual and not auto