This topic

spell checker

David250 — Thu, 13 Oct 2022 14:35:21 GMT

I am using Microsoft Office 365 after installation BT Mail was using the spell checker in office and it worked well, but it has disappeared any ideas how to find it again.

Re: spell checker

licquorice — Thu, 13 Oct 2022 14:40:46 GMT

Why are you asking about a Microsoft Office problem on a BT forum? Would you not be better asking Microsoft?

BT mail doesn't have a spell checking function, it relies on the client or web browser.

Re: spell checker

PaddyB — Thu, 13 Oct 2022 15:07:24 GMT

Hi @David250,

Thank you for posting. If you take a look at Check spelling and grammar in Office you'll find the steps you need to follow to turn on the Spell Checker in Microsoft Office 365.

Thanks,

Paddy

Re: spell checker

David250 — Fri, 14 Oct 2022 16:09:59 GMT

I have checked all of the office spell checker and it is set up correctly. I have also use chrome so I checked spell checker is turned on. It was working perfectly until recently when I started having problems with mail which has not yet be resolved.

Re: spell checker

David250 — Fri, 14 Oct 2022 16:12:39 GMT

Thanks for replying I have checked all the checking's on Microsoft Office 635 and it appears to all correct and works on other applications.

Re: spell checker

Carlusha — Fri, 14 Oct 2022 16:30:20 GMT

@David250 - I haven't got any Office 365 items. Are you absolutely certain that it was Office performing the spell-checking while you were using Chrome?

Given Chrome and Office are two quite different offerings, could it have been Chrome that was spell checking and has since been turned off, either inadvertently or through a release/update?

Just a suggestion.

Re: spell checker

gg30340 — Fri, 14 Oct 2022 16:47:08 GMT

You have said " I started having problems with mail which has not yet be resolved".

What are the problems that you are having?

How do you access your BTMail account. Is it with an email client/app and if so which one or is it with a web browser and if so which one?

Does the spell checker in Chrome work on other web sites?

Have you tried a different web browser?

Re: spell checker

David250 — Sat, 15 Oct 2022 19:55:39 GMT

The problem I am having with Mail is when I delete a Message it takes 3 day to before I can access it in the trash so if I want to retrieve a message deleted in error I have to wait 3 day before I can retrieve it from the trash. It was when I was trying to resolve this that spell checker stopped working,

I access BTMail using Chrome. I have checked Chrome settings and the spell checker is activated.

I have tried using Safari but have the same results.

Re: spell checker

gg30340 — Sat, 15 Oct 2022 20:00:59 GMT

You have said "The problem I am having with Mail ....." When you say "Mail" are you referring to BTMail on a browser or some other Mail client/app?

When you say you tried to resolve that, what exactly did you do to try and resolve it?

Re: spell checker

David250 — Sun, 16 Oct 2022 15:39:09 GMT

Thanks for replying I am referring to BTmail using Google Chrome. T trawled all of the BT help Pages and did not find any answer that helped.

Re: spell checker

David250 — Tue, 18 Oct 2022 15:24:28 GMT

I have had to take a brake as I am getting so frustrated .I went onto the Microsoft site and community site, and was informed spell checker on Word will only work on Microsoft products so that rules that out. I went onto my G-Mail account and spell checker works when I compose a message on the e mail but I cannot send a message to my BTMail account I'm not sure if that's relevant. I have now checked every where on my computer accounts and made sure all spell and language are all set to on.

Re: spell checker

gg30340 — Tue, 18 Oct 2022 15:46:32 GMT

What type of device and what operating system are you using when you are using your email account?

As has already been explained, BTMail does not have an inbuilt spell checker. If you are using Chrome it should be doing the spell checking in BTMail.

If Chrome is not doing that it would appear to be a problem with Chrome.

Have you tried logging onto your BTMail account using a different browser such as Firefox or Microsoft Edge to see if the spell checker works with those browsers.

Re: spell checker

David250 — Tue, 18 Oct 2022 19:42:51 GMT

Solved at last reading an article it stated right click the word underlined. I had a brain wave checking my mouse I saw the right hand click was turned of clicked it back on problem solved have to right click spell mistake to correct it.

Thanks fro everyone help.