This topic

Can't login to my bt or email

Mick_Reilly241 — Mon, 07 Nov 2022 09:01:39 GMT

Does anyone have any problems logging in to there email or mybt?

Just keeps saying something went wrong please try again

email down

polish — Mon, 07 Nov 2022 08:48:19 GMT

Hi cannot log into email at the moment is it down

Re: email down

Mick_Reilly241 — Mon, 07 Nov 2022 09:03:01 GMT

Thinking it might be. I can't login to mybt either. Also had problems with Broadband being down all weekend during the day

Re: Can't login to my bt or email

Dubbs72 — Mon, 07 Nov 2022 09:13:38 GMT

I get the same problem if I try and log into MY BT as well.

Have reset my password twice but still cannot get in.

Have tried to call but no options available to get to the correct team.

Re: Can't login to my bt or email

Mick_Reilly241 — Mon, 07 Nov 2022 09:15:27 GMT

I have tried a few times. It seems to be happening more and more often now

Re: Can't login to my bt or email

Doodie — Mon, 07 Nov 2022 09:18:32 GMT

Same here. Says 'something went wrong. Please try again'

BT - is anyone looking into this? Need to use my email ASAP. Thanks.

Re: Can't login to my bt or email

bel — Mon, 07 Nov 2022 09:19:17 GMT

Hello I am unable to sign into email either, says something went wrong,

Re: Can't login to my bt or email

GarryJ — Mon, 07 Nov 2022 09:20:44 GMT

Same here, cannot sign into MYBT, get the "something went wrong" message.

Re: Can't login to my bt or email

chrism7 — Mon, 07 Nov 2022 09:22:28 GMT

I have the same problem.

Re: Can't login to my bt or email

flytothemoon — Mon, 07 Nov 2022 09:24:04 GMT

It is down at the moment, but I guarantee you these guys will either respond shortly, or it will be sorted.

Error 'something went wrong'

andyg23 — Mon, 07 Nov 2022 09:25:01 GMT

Hi there, I have a btinternet email address and have today started getting the 'something went wrong' error on the web email service, but for some reason, emails are coming through on my iPhone. It is weird though as I'm not receiving all emails on my iPhone and also when people try to send attachments, they aren't coming through at all. Any ideas?

Re: Can't login to my bt or email

andydenyer — Mon, 07 Nov 2022 09:25:04 GMT

Same here, and with all the family accounts.

Obviously something wrong at BT's end that they have failed to acknowledge as yet, but plenty of people have been reporting it:

https://downdetector.co.uk/status/bt-british-telecom/

Re: Can't login to my bt or email

barnpiece — Mon, 07 Nov 2022 09:26:40 GMT

Just started working (email and MyBT) here now.

Richard

Re: Can't login to my bt or email

Mick_Reilly241 — Mon, 07 Nov 2022 09:29:24 GMT

Seems to be working now

Re: Can't login to my bt or email

walkebb — Mon, 07 Nov 2022 09:31:59 GMT

Checked and no line issues reported in our area and browser working normally. However unable to sign into My BT or BT email - same message as others have reported "Something went wrong..."

However note that within last minute or two I have been able to get into emails. BT have put up a message acknowledging some people are having issues and they are trying to resolve.

Re: Can't login to my bt or email

andydenyer — Mon, 07 Nov 2022 09:32:32 GMT

Yes, I'm back in now, although there is now a banner on the log-in page stating:

We've had reports of a problem access BT Mail via webmail. If you can't access your email account via webmail, please use an Email client. We are working to establish what's wrong and will provide updates soon. Sorry if you're affected.

Re: email down

NeilO — Mon, 07 Nov 2022 09:34:26 GMT

Hi Everyone,

An issue has been identified whereby customers are unable to log into MyBT, BT Mail, BT Sport and BT Cloud and we're working to resolve this as soon as possible. I'm sorry for any inconvenience this is causing.

In the meantime, you may be able to use the MyBT App, BT Mail App, BT Sport App or BT Cloud App providing you're already logged in.

Thanks

Neil

Re: Error 'something went wrong'

andyg23 — Mon, 07 Nov 2022 09:39:54 GMT

started working again 5 mins ago

Re: Can't login to my bt or email

Ribblelancs — Mon, 07 Nov 2022 09:49:37 GMT

Working OK now.
It helps to keep a list of saved passwords in Windows (Edge) Then you know if, or when, there's an external problem....
These can be accessed from a Windows listing. You need your Windows PIN to access the list 😄

Re: email down

polish — Mon, 07 Nov 2022 09:56:29 GMT

Email seems to be back up and running now thank you