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btinternet.com outlook & imap connection and password prompts

Damage — Tue, 08 Nov 2022 22:34:25 GMT

Anyone got problems with connection and password prompts for outlook & imap? webmail working

Re: btinternet.com outlook & imap connection and password prompts

gg30340 — Tue, 08 Nov 2022 22:47:14 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Re: btinternet.com outlook & imap connection and password prompts

Damage — Tue, 08 Nov 2022 22:50:13 GMT

My Dads account, pretty sure he's paying the for the premium. Whats the best way to check?

Re: btinternet.com outlook & imap connection and password prompts

gg30340 — Wed, 09 Nov 2022 08:30:43 GMT

Check on his MyBT. He should be paying £7.50 per month if he has BTMail Premium and if you go to his My Products in MyBT then the Mail section it will show which service he has.

Re: btinternet.com outlook & imap connection and password prompts

Damage — Wed, 23 Nov 2022 12:20:21 GMT

Turned out there is some kind of problems when you change your password. Outgoing mail server took 24 hours or so to acknowledge the new password