This topic

Logging In

Gsserrao1961 — Wed, 23 Nov 2022 20:34:49 GMT

I am having issues logging into my btinternet email account. When I try and log in, it says that my login as expired even with the correct login details. I have reset my passport, and tried to log in again, however this time I received an error message saying that something went wrong. This happens on the app and on the browser.

Please advise.

Re: Logging In

NeilO — Wed, 23 Nov 2022 20:47:20 GMT

Hi, @Gsserrao1961 welcome to the community and thanks for posting. When was the last time that you logged into your BT email?

Neil

Re: Logging In

Gsserrao1961 — Thu, 24 Nov 2022 06:53:25 GMT

Hi Neil,

Thank you for responding. The last time I tried to log in was 2 days ago.

Re: Logging In

RobbieMac — Thu, 24 Nov 2022 08:58:21 GMT

Thanks for confirming that @Gsserrao1961

Sorry for the login problems. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Logging In

NeilO — Wed, 30 Nov 2022 17:52:56 GMT

@Gsserrao1961 I'm glad that I was able to help you gain access to your email.

Neil