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Bt mail app not showing all mail in inbox

philbaldry — Sat, 26 Nov 2022 18:24:51 GMT

Since the last update to the app the inbox does not show all mail.

E.g. Inbox is empty mail alert received.

Inbox states 2 new mail..

Only one displayed after reading and deleting box looks empty only way to get second mail to show is to go to another folder and back to inbox. Then it shows.

Similarly if there is old mail it does not show when new mail received.

I have tried deleting the cache to no avail.

Also deleted the app an re installed again problem still exists.

Re: Bt mail app not showing all mail in inbox

NeilO — Sat, 26 Nov 2022 18:44:13 GMT

@philbaldry that's a strange one, if you log in directly to the BT email site at www.bt.com/email does the email display there without an issue?

Neil

Re: Bt mail app not showing all mail in inbox

philbaldry — Sun, 27 Nov 2022 08:53:26 GMT

Seems to be fixed now. I signed out and completely removed app and reinstalled.

Re: Bt mail app not showing all mail in inbox

DavidM — Sun, 27 Nov 2022 11:09:15 GMT

Thanks for the update @philbaldry .

Appreciate you taking time to let us know.

Cheers

David