This topic

New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Thu, 24 Nov 2022 22:52:00 GMT

Hi, Please help. It is so frustrating I cannot link my BT email address to Outlook 365. I have tried the IMAP settings Port 993 for outgoing and 465 for outgoing.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

Les-Gibson — Fri, 25 Nov 2022 16:18:01 GMT

Try 587 & TLS and tick the SPA check box for the outgoing server.

It's not settings you've no doubt seen on the BT help page but TLS, although a tad slower, is more secure than SSL

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

licquorice — Fri, 25 Nov 2022 16:42:58 GMT

Do NOT tick the SPA box, that will definitely not work.

With SSL and TLS the password is already encrypted, hence Secure Password Authorisation isn't needed.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

Les-Gibson — Fri, 25 Nov 2022 16:49:13 GMT

My mistake @licquorice is, of course, correct

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Sat, 26 Nov 2022 21:38:35 GMT

Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

gg30340 — Sun, 27 Nov 2022 09:13:52 GMT

@MrsH1 wrote:

Thank you, I will try 587.

The option is TLS/SSL. I unfortunately cannot choose one or the other.

You do not need to choose. Tick the box that has TLS/SSL.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Sun, 27 Nov 2022 20:44:36 GMT

Unfortunately 587 does not work either.

I contacted the technical department I bought laptop from. They say I have to talk to BT. Have no idea what department at BT I would even start with 🤔?

it is a shame as I feel like I am going to have to take the laptop back. However another laptop may just bring me to same problem. Thanks for trying to help.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

licquorice — Sun, 27 Nov 2022 20:52:07 GMT

There is no point in contacting BT, they won't help with third party apps.

Can you log in to mail ok here https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Sun, 27 Nov 2022 21:05:31 GMT

Yes I can log in that way. I just really like outlook so wanted to use it. Thanks

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

licquorice — Sun, 27 Nov 2022 21:31:14 GMT

For some reason there does seem to be problems with using Outlook 365. I use Outlook 2010 without problems.

Just to verify it isn't a problem with BT servers, can you download and install Thunderbird and see if that works. If it does, it would indicate the problem is with the configuration of Outlook 365.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Sun, 27 Nov 2022 21:36:22 GMT

Hi,

Interesting you say 2010 works. I had this on my old laptop which I originally linked my BT mail to. When I had to renew my subscription I did 365 family as more useful.

Can you tell me what thunderbird is?

Thank you.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

licquorice — Sun, 27 Nov 2022 21:54:07 GMT

https://www.thunderbird.net/en-GB/

It's just a free mail client, similar to Outlook. It will prove whether the problem lies with BT IMAP/SMTP servers or Outlook 365

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Sun, 27 Nov 2022 21:57:24 GMT

Thank you. I will try that tomorrow so then I know for sure.

If it is 365 it sounds like I may have to consider not using my BT email, which is a shame as my work one. It will confirm there would be now point me me having a different laptop as same problem will arise. Maybe I can talk to Microsoft to see if I can somehow change my subscription to 2010. Thanks for your help.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

Carlusha — Mon, 28 Nov 2022 02:16:49 GMT

@MrsH1

Just to let you know, I too installed Thunderbird upon seeing a recommendation by @licquorice in 2020. It has everything one needs for sending and receiving emails and never gives a problem.

The change to Windows 11 was harmless and Thunderbird continues as before.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Mon, 28 Nov 2022 07:41:03 GMT

Thank you for that. I may just need to change my way of working and use Thunderbird instead.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

MrsH1 — Mon, 28 Nov 2022 12:35:13 GMT

I just wanted to let you know I spoke to Microsoft as Thunderbird worked so I thought about what we discussed, and I wanted to see if I could get a different version of outlook.

I got put through to Microsoft 365 expert. We changed my BT password, which I had already done before and then suddenly it now all works on 365. Apparently changing your BT password regularly resolves the issue if it has been failing to link.

Re: New laptop Windows 11 -Cannot link btinternet.com email to Outlook.

JohnC2 — Mon, 28 Nov 2022 12:51:37 GMT

Hi @MrsH1, thanks for the update and glad to know you've got it working now.

Cheers

John