This topic

554 Message rejected for policy reasons

molar59 — Fri, 25 Nov 2022 07:53:38 GMT

From one gmail account I get a “Delivery Status Notification (Failure)” email bounced back to me whenever I send an email to anyone with a btinternet.com email address (all other email domains are fine).

The specific message is :

“The response from the remote server was:

554 Message rejected for policy reasons (2.1.2.3) on 2022/11/22 09:28:37 GMT”

If I send the same message from another gmail account it does not get bounced.

Any ideas please?

Re: 554 Message rejected for policy reasons

JohnC2 — Mon, 28 Nov 2022 08:54:49 GMT

Hi @molar59, are you sending the email to only this user when you get this error?
Or is it one on a distribution list and if so how many recipients?

Cheers

John

Re: 554 Message rejected for policy reasons

molar59 — Mon, 28 Nov 2022 09:07:29 GMT

Hi @JohnC2

Thanks for responding. The rejections started when the btinternet users were included in a mailing list (about 64 recipients). However the rejections continue even when the users are emailed individually.

Re: 554 Message rejected for policy reasons

JohnC2 — Mon, 28 Nov 2022 09:49:47 GMT

Hi @molar59, thanks for getting back to me.

Are you sending from an @btinternet email address? There is a limit on the number of recipients of 49.

Check out Error 554 for further help with what can cause this error.

Have you tried sending an individual email to the address from a different IP address just in case the current IP is on a Blacklist?

Cheers

John

Re: 554 Message rejected for policy reasons

molar59 — Mon, 28 Nov 2022 10:27:02 GMT

Hi @JohnC2

I'm sending from a Gmail address. Other Gmail addresses can send to btinternet addresses, only this Gmail address cannot send to single or multiple btinternet addresses.

I've tried sending from different IP addresses.

Perhaps this Gmail address is on a btinternet blacklist. I've sent an email to postmaster@btinternet.com but no reply.

Anything more you can do to help?

Thanks.

Re: 554 Message rejected for policy reasons

JohnC2 — Mon, 28 Nov 2022 11:31:14 GMT

Hi @molar59, going to the Postmaster would've been the next step I would have recommended for you.

Cheers

John

Re: 554 Message rejected for policy reasons

molar59 — Wed, 30 Nov 2022 06:56:18 GMT

Thank you @JohnC2 but as I can’t get a reply from postmaster this thread is worthless unfortunately. Any ideas how to get them to respond / un-blacklist my address?

This is preventing our organisation from communicating with a large number of people who have btinternet addresses.

Re: 554 Message rejected for policy reasons

JohnC2 — Wed, 30 Nov 2022 08:22:21 GMT

Hi @molar59, when did you contact the postmaster?

Cheers

John

Re: 554 Message rejected for policy reasons

molar59 — Wed, 30 Nov 2022 08:51:04 GMT

@JohnC2 - 25 November.

Re: 554 Message rejected for policy reasons

JohnC2 — Wed, 30 Nov 2022 09:45:37 GMT

Hi @molar59, they usually take longer than that to reply.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to see if there is any way we can urge this for you.

Cheers

John

Re: 554 Message rejected for policy reasons

NeilO — Thu, 01 Dec 2022 13:40:38 GMT

@molar59 thanks for speaking with me over the last couple of days, I'm glad that I was able to help you get this resolved.

Neil

Re: 554 Message rejected for policy reasons

richardn46 — Fri, 04 Aug 2023 16:58:16 GMT

Hi @JohnC2,

Sorry to bother you but I am having the same problem. I have spoken with the BT chat. I was advised to send an email to every affected address asking them to mark the email as safe. I'm a bit apprehensive about having to explain this to some of the recipients since they are eldery. I wondered if there were any other solutions?

Best,

Richard