This topic

Rejected emails - 554 Your message looks like SPAM

BB12345 — Thu, 08 Dec 2022 10:32:43 GMT

Hi,

I'm having a problem with emails from my organisation being sent to btinernet.com addresses rejected as spam.

380 have been blocked in the last two weeks.

smtp; 554 Message rejected on 2022/11/24 10:29:37 GMT, policy
(3.2.1.1) ID (62BBCAA01B53B9FA) - Your message looks like SPAM or has been
reported as SPAM

We are not on any block lists. Specifically these are invoice emails with PDF attachments. Our other emails sent by the same means are delivered.

How can I go about getting our address whitelisted please?

Thanks

Re: Rejected emails - 554 Your message looks like SPAM

licquorice — Thu, 08 Dec 2022 10:45:30 GMT

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for-postmasters-and-senders-of-email

Re: Rejected emails - 554 Your message looks like SPAM

BB12345 — Thu, 08 Dec 2022 10:48:29 GMT

Thanks for the info, those requirements are all met and we're not on a blocklist.

Our other emails to btinternet.com (order confirmations, despatch notifications) get through fine and other providers are not blocking us.

Re: Rejected emails - 554 Your message looks like SPAM

licquorice — Thu, 08 Dec 2022 11:11:23 GMT

Then all I can suggest is you contact the postmaster on the address in the link.

Re: Rejected emails - 554 Your message looks like SPAM

BB12345 — Thu, 08 Dec 2022 11:36:24 GMT

Thanks. I have already done so but not sure I'll get a reply. I'll give it more time.

Re: Rejected emails - 554 Your message looks like SPAM

licquorice — Thu, 08 Dec 2022 11:38:54 GMT

Yeah, they're not very speedy in replying I'm afraid.

Re: Rejected emails - 554 Your message looks like SPAM

BB12345 — Wed, 08 Feb 2023 08:08:23 GMT

Getting nowhere with this. Keep being told a change has been made, but it hasn't. No other provider is blocking these emails. Very frustrating to have to tell customers they need to set up another email address to receive from us.