This topic

Re: 554 Message rejected for policy reasons

dshamilt — Mon, 12 Dec 2022 18:00:41 GMT

Hi there,

I'm having this exact same problem. I'll email the post master too, but is there anything you can do to help?

i'm also sending a single email to a single BTinternet address from a gmail account]

thank you

Re: 554 Message rejected for policy reasons

molar59 — Mon, 12 Dec 2022 18:48:35 GMT

Hi @dshamilt

It’s so frustrating isn’t it. I never heard back from the postmaster.

However the forum moderators, @JohnC2 and @NeilO in my case, were extremely helpful. They discovered my gmail address had got onto a btinternet.com spam list and they quickly got it removed.

Hopefully they’ll see these messages and help you.

Re: 554 Message rejected for policy reasons

JohnC2 — Mon, 12 Dec 2022 19:16:58 GMT

Hi @dshamilt, welcome to the forum and I've moved your post to create your own thread as the previous thread is resolved. Sorry that you're getting this error.

Have you checked IP address to see if it is on a Blacklist?
Are you using an VPN?

Cheers
John

Re: 554 Message rejected for policy reasons

dshamilt — Mon, 12 Dec 2022 21:38:13 GMT

Hi John,

I've tried from different laptops and mobiles, on 4g 5g and various wifi networks.

I'm just using the standard gmail application within browser.

I'm not using any type of VPN

Any advice or help would be greatly appreciated. I tried gmail.com on the link you sent through and no joy, just came back as all clear

Thanks

Re: 554 Message rejected for policy reasons

dshamilt — Mon, 12 Dec 2022 21:51:36 GMT

thanks so much for the tip. I'm sure that's my same problem.

Re: 554 Message rejected for policy reasons

NeilO — Tue, 13 Dec 2022 09:03:19 GMT

Hi @dshamilt you need to put your IP address into the link @JohnC2 posted. You'll get your IP address by typing what's my IP address into google.

Thanks

Neil

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 09:43:19 GMT

I'm teethering on 5g at the moment and this came back from the blacklist check;

"This IP is listed in the Policy Blocklist (PBL)"

the strange this is, i'm not running my own mail server and i've having the same problems from various wifi networks and i'm just using googles standard gmail, from a browser

Re: 554 Message rejected for policy reasons

gg30340 — Tue, 13 Dec 2022 10:02:26 GMT

~~Try turning your BT Hub off for 15/30 mins. This should cause an new IP address to be issued which will hopefully resolve your problem.~~

EDIT: Just re read all the thread. I note you are using 5g so ignore the above information as it is obviously not relevant.

Re: 554 Message rejected for policy reasons

NeilO — Tue, 13 Dec 2022 11:02:52 GMT

Hi @dshamilt if your IP is on a block list you'll need to raise that with your 5g provider as we can't remove IP addresses that belong to other ISP's. When connected to wifi can you do the same check to see if that IP is also on a blocklist?

You may also need to get in touch with Gmail for assistance with this as they should be able to interrogate their server logs to try and understand why this is happening.

Thanks

Neil

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 15:11:06 GMT

Hi Neil,

I really don't think it's my wifi network or 5g IP that's blocking these emails. I think that's only if i'm trying to host an email server over these IPs ?

I've also just done a test from the exact same laptop, same wifi network, sending to the same @btinternet.com address, BUT using a different gmail account. This goes through fine, so i feel there must be an issue with BT accepting this specific gmail address ?

Can you check if my email address i've detailed (linked to this forum account), is on any BTinternet blocked list ?

Re: 554 Message rejected for policy reasons

NeilO — Tue, 13 Dec 2022 15:27:49 GMT

Hi @dshamilt if your IP is block listed then this will be a contributing factor in the spam filters not allowing the email through. We are not able to request other ISP's IP addresses to be removed from block lists but they will be able to do so. I would recommend raising this through your ISP and Gmail as I don't believe it to be a BT issue as our filters are working as intended when an IP address has been blocked.

Thanks

Neil

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 15:34:46 GMT

Hi Neil,

Just now, from the same laptop, on the same IP address, i can successfully email BTinternet accounts, using a different gmail address.

For some reason the problem is just with this single gmail address (linked to this forum account).

So that rules out it being a problem with my ISP or any other wifi network i've already tested this with.

The problem is with this specific gmail address

Please can you check BT spam filters for this email address ?

Re: 554 Message rejected for policy reasons

molar59 — Tue, 13 Dec 2022 15:39:45 GMT

Hi @NeilO

Sorry to jump in on this but as this was my thread originally that I started and I have an interest in others experiencing the same problem (and I don't want to experience it again myself!).

@dshamilt is having the EXACT same problem as I had and which you fixed by contacting btinternet.com admins (or maybe some other third party organisation) to remove my gmail address from a spam filter/list.

My problem (and @dshamilt 's) had nothing to do with IP addresses.

Thanks.

Re: 554 Message rejected for policy reasons

NeilO — Tue, 13 Dec 2022 15:47:07 GMT

Hi @molar59 thanks for posting, your IP address wasn't listed on the blocklist however @dshamilt has confirmed theirs is, this is the difference and will need to be addressed by the broadband provider who owns the IP range.

Thanks

Neil

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 15:49:40 GMT

But i've just emailed BTinternet.com from a different gmail account which went through fine. (from the exact same IP)

If i test this from a random coffee shop (or anywhere) IP that has no issues, and have the same problem. Will you then please check the spam filters for my email address ?

Re: 554 Message rejected for policy reasons

gg30340 — Tue, 13 Dec 2022 15:53:22 GMT

@dshamilt wrote:

Hi there,

i'm also sending a single email to a single BTinternet address from a gmail account]

thank you

Has the BT email address recipient checked their blocked senders list to ensure that your gmail email address is not in their blocked list?

To do that they need to log onto their BTMail account using a browser, not an email client/app, and then click on their username at the right hand side. Select "Settings" then go to the left hand side and select "Mail". Scroll down and click on "Blocked Senders". Scroll down the list until you find the one you want to unblock and select it. Click on "delete".

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 16:09:29 GMT

I'll double check, but i don't think it's that, as i'm getting kick backs from every @BTInternet.com address i try to send to. Including the postmaster one

Re: 554 Message rejected for policy reasons

gg30340 — Tue, 13 Dec 2022 16:13:40 GMT

@dshamilt wrote:

I'll double check, but i don't think it's that, as i'm getting kick backs from every @BTInternet.com address i try to send to. Including the postmaster one

You mentioned more than once it was from the same BT email address. Are you now saying it is every BT email address that you send to?

Re: 554 Message rejected for policy reasons

dshamilt — Tue, 13 Dec 2022 16:18:11 GMT

I've now tested this from a Wifi network (at my workplace) that has no issues on the blocked list on https://check.spamhaus.org/

I'm getting the exact same problem as described above and originally.

This is a problem with my gmail email address being blocked by BTInternet.

Please can you now check the BTInternet Spam filters or any other blocked lists for my email address.

Re: 554 Message rejected for policy reasons

NeilO — Tue, 13 Dec 2022 16:24:18 GMT

@dshamilt thanks for confirming that, I'll send you a private message in a moment as we'll need to know the BT email address your sending to.

Neil