This topic

error 553

Kickstart1955 — Sat, 07 Jan 2023 11:13:17 GMT

Any one help with this error please?

Happening every month now since October 2022.

BT must have answer by now, its been years that people have been suffering this.

Error 553

Kickstart1955 — Fri, 06 Jan 2023 16:37:23 GMT

Help,

Just back at the pc after a Christmas break, and email sending down again.

This only just reset in late December.

Need to contact official bodies urgently.

Reset router not effective, IP address can only be reset by provider .

This has to be sorted please!!!!

Re: Error 553

licquorice — Fri, 06 Jan 2023 16:43:09 GMT

IP address can simply be changed by disconnecting your hub from line for half an hour or so.

Re: Error 553

Kickstart1955 — Sat, 07 Jan 2023 11:17:15 GMT

HI,

Yes I thought so as well, but it doesn't work unfortunately, and it is now occurring every month since October 2022

Re: error 553

DavidM — Sat, 07 Jan 2023 11:17:52 GMT

Hi @Kickstart1955 and thanks for posting.

Sorry you're seeing the 553 error message. Please take a look at Solved: email error code 553. - BT Community in particular message 7 on that thread and let me know if it helps.

Cheers

David

Re: error 553

imjolly — Sat, 07 Jan 2023 11:20:46 GMT

@Kickstart1955

did you try switching of hub/router for say 30min so you get a different ip address as suggested in your same post yesterday

Re: Error 553

licquorice — Sat, 07 Jan 2023 11:21:02 GMT

What doesn't work, IP address not changing or not fixing error?

Re: Error 553

licquorice — Sat, 07 Jan 2023 11:23:40 GMT

Can you send from a phone using 4G rather than WiFi?

Re: Error 553

Kickstart1955 — Sat, 07 Jan 2023 11:25:16 GMT

Not fixing error, but I don' know how to check my correct IP address properly unfortunately

Re: Error 553

licquorice — Sat, 07 Jan 2023 11:27:52 GMT

https://whatismyipaddress.com/

Re: Error 553

Kickstart1955 — Sat, 07 Jan 2023 11:29:46 GMT

Tried that, but no luck this time.

But wait , an email has just come in and I replied okay!

Did one of you guys sort ?

If so thanks so much.

I would love to know how to check my IP address though if anyone has the info please.

Kind regards

Re: Error 553

Kickstart1955 — Sat, 07 Jan 2023 11:30:53 GMT

👍Thanks

Re: Error 553

licquorice — Sat, 07 Jan 2023 11:33:05 GMT

Or hub manager > Advanced Settings > Broadband

Re: Error 553

Kickstart1955 — Sat, 07 Jan 2023 12:00:02 GMT

Guess what?

I replied to 2 messages and then went to compose one to my wife on gmail, and it stopped again!

I going for a coffee......

Email error 553

Kickstart1955 — Thu, 19 Jan 2023 13:59:28 GMT

Hi all,

BT have helped me solve after New Year , and have changed software. Hopefully this will stop the recurrence.

Email still working successfully.

Fingers crossed ay!

Thanks to all who tried to help.

Kind Regards

Re: Error 553

mjs-warlord — Mon, 03 Apr 2023 12:00:23 GMT

hello kickstart ... i have been unable to send emails from thunderbird or my bt mail page for 5 days , i spent 30 mins on phone 3 times and as they say ... 3rd time lucky , the bt tech guy i spoke to was very helpful unlike the previous 2 that were humm harring as they were googling the problem.

Guy 3 gave me an email address to send him an email , i did not get error 553 but the webmaster/damian mailer system set it back to me.

I was told by number 3 to turn power off on pc and hub for 25 minutes , he went on to explain that for some reason an ip address can somehow get blacklisted ?????

I did as i was told and i sent some emails ...... it worked .... at least if it happens again i know what to do.

Re: Error 553

Kickstart1955 — Thu, 06 Apr 2023 14:02:25 GMT

Hi,

Glad it's sorted out. Sometimes turning the hub off can work, as as far as I know the IP address changes when the router is powered off for sometime.

Having a blacklisted IP address isn't a stigma, just a one machine taking a dislike to yours. If you can't un-list,it the server you use can. Also I've noticed if you reply to large legal bodies by email, don't add too large attachments.

If it keeps occurring, scale it up and BT will get back to you. It takes a while, but persevere.

Good luck

Re: Error 553

mjs-warlord — Thu, 06 Apr 2023 16:04:14 GMT

today i tried to send emails again but failed ...... spent another 40 minutes on phone with no joy , told them if its not sorted i am leaving them ..... its not funny anymore

Re: Error 553

NeilO — Thu, 06 Apr 2023 16:15:42 GMT

Hi @mjs-warlord I'm really sorry you're getting an error 553 message when sending emails, are you using a VPN?

Thanks

Neil

Re: Error 553

mjs-warlord — Thu, 06 Apr 2023 16:54:53 GMT

no i am not using a vpn ...... its one of the first things they ask .... i have to copy all unsendable emails into a gmail address so i can send them but that NOT an exceptable work around