This topic

Forward Email option (btconnect)

robertC1357 — Sat, 14 Jan 2023 09:45:41 GMT

Second morning running I have found the Forward email option switched on showing an unknown gmail account. I switched it off yesterday but it is back on this morning. How is this happening and what can I do to stop it? Also does anybody know if the 'Forward' option only covers email traffic when it is switched on (in other words my email history is secure). Thnks Rob

Re: Forward Email option (btconnect)

licquorice — Sat, 14 Jan 2023 09:52:12 GMT

This is the BT residential forum, you need to post on the business forum https://business.forums.bt.com/

Re: Forward Email option (btconnect)

Keith_Beddoe — Sat, 14 Jan 2023 09:52:31 GMT

@robertC1357

BT Connect is a BT Business email.

This is the BT Residential Customers forum

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

Thanks

Perhaps your account has been compromised?

Re: Forward Email option (btconnect)

gg30340 — Sat, 14 Jan 2023 09:59:10 GMT

It may be that your email account has been hacked and the forwarding is being set up by the hacker. You should change the password of the account.

If that doesn't stop it you should do as already suggested.