This topic

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 12:15:00 GMT

I have same issue error 553. I can't send certain emails - had problem first a month ago, it cleared up quickly, however again now since last Tues. I don't have another VPN on laptop. I have changed IP address 3 times in last 3 days, no change. IP address does not appear on blocklist at whatismyipaddress.com. I need to be able to send these emails, they are the same as I have sent for years. I have tried everything suggested in any thread on this subject and am at the end of my tether with it. I am only sending customer confirmations of order with attached order/receipt. No spam !! Can you help please ?? I contacted BT business chat and they said because the email address was set up originally from a retail account, several years before I switched to a business account, they could not help me. I had previously contacted retail who passed me to BT business help on chat !! No help from either so here seems my last option .....

Re: The Dreaded Error Code 553

Keith_Beddoe — Sun, 19 Feb 2023 12:30:48 GMT

@LexLu

Are you currently a BT Business User, as they use Outlook365 not the residential email system which is not reliable enough for business usage.

If you are still using your old residential email, then you need to move over to the proper BT Business email system using btconnect email adresses.

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 12:30:39 GMT

Yes I am currently BT business and have been for over 8 years. I need all the info though in my sent items still ??

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 12:33:07 GMT

Yes I am currently BT business and have been for over 8 years. I need all the info though in my sent items still ?? So how do I go about this please ??

Re: The Dreaded Error Code 553

Keith_Beddoe — Sun, 19 Feb 2023 12:40:31 GMT

You would need to find a way of copying your "sent" folder over to your Outlook account.

You could use an IMAP email client like Thunderbird which would create a copy of all your folders on your PC which you may be able to import into Outlook.

If your business email address (IMAP) can be added to Thunderbird, then it makes it easier, as you can simply copy from one folder to another, and they should sync up.

You may find another forum member who can help.

Have you tried asking on the BT Business Forum?

https://business.forums.bt.com/

Re: The Dreaded Error Code 553

gg30340 — Sun, 19 Feb 2023 12:59:52 GMT

Does your BT email address end with @btinternet.com or @btconnect.com?

You mentioned in your first post that your email account was set up when you were a BT retail customer and not a BT business customer. When you switched to a BT Business broadband account did you change your email to a BT Business one or did you just continue to use the BT retail one?

If you retained the retail one and this is what you are now referring to as having the problem, did you affiliate/attach it to a BT Broadband account?

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 13:12:55 GMT

When I changed to BT business I just kept the btinternet.com email address as nobody said to do any different and I was not aware until today that my email xxxx@btinternet.com wasn't a business email. I can't recall doing anything myself to affiliate the account, however BT use this email address to send me bills/communicate/send me payment receipts - it is the only BT email I have. I used this email address to register this account too on community today. What a nightmare....

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 13:15:51 GMT

Thanks but I already have a business email attached to my website so wouldn't attempt to have another BT email address anyway. I have a tech guy who can probable copy all my btinternet.com folders, what a pain, a nightmare. Thanks for replying

Re: The Dreaded Error Code 553

gg30340 — Sun, 19 Feb 2023 13:29:57 GMT

How do you access the BTMail email account, do you use a web browser or an email client/app?

Can you log onto the MyBT account that the BTMail account is affiliated to and go to "Your Products, manage" then "Email, manage".

Once there check to see what Account type is the email account? It should be one of the following:- Standard, Premium or Basic.

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 13:46:07 GMT

I have logged into MY BT-Manage email account and these are the options:

What can we help with?

Account set-up
Manual settings
I need to change or reset my BT Email password
Find out how to change and reset your BT email password online today with our BT Help or get in touch with customer services for extra support.
Can I move my BT email address to another account?
How do I close or delete an email account?

Go back to: Email help

I have an awful feeling when my btinternet.com email was set up about 12 years ago, the BT residential email was not in my name. Thanks

Re: The Dreaded Error Code 553

gg30340 — Sun, 19 Feb 2023 14:08:18 GMT

If you were not the BT Broadband account holder who original set up the BT email account and it was for instance set up in a parent's BT Broadband account it may cause problems trying to resolve ay problems.

What would normally happen if an email account is set it for somebody else, the email account should be "gifted" to the person so that they could set up their own BTID and MyBT in order to manage the email account.

see link

Creating BT Email addresses? | BT Help

If that was done it would show in their MyBT and would be able to be managed and if need be transferred or "affiliated" to another BT Broadband account.

see link

Can I move my BT email address to another account? | BT Help

I am not sure if this can now be done particularly as it is not showing in your MyBT or even if it can be moved to a BT Business account at all.

I have asked the moderators to have a look and comment on this thread.

As regards your Error 553, it may be resolved if the whole account situation can be resolved.

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 14:27:42 GMT

I have just realised the MY BT I logged into today is a closed account, as it was an old residential account I had 5yrs ago. I cannot remember logging in ever to MY BT business - or registering and they seem to want another email address. ie can't be the same as it was for a closed account. That's why I never registered for MY BT business online. The email address btinternet.com was not originally registered in my account name so thanks but the issue looks like to just accept that particular situation and use my admin@mydomain as my business email address from now on. Thanks for trying to help everyone.

Re: The Dreaded Error Code 553

StuartH — Sun, 19 Feb 2023 14:30:39 GMT

Hi @LexLu

Thanks for posting, the strange part of this is that it might be linked to an older account like your parents.

Do you know if this account is still active? Alternatively, as @gg30340 has mentioned could it be transferred to a current account that has an active Broadband Subscription with us?

I've sent you a private message asking for some details to try to help with this.

Thanks

Stuart

Re: The Dreaded Error Code 553

StuartH — Sun, 19 Feb 2023 17:38:57 GMT

Hi @LexLu

Thanks I can see you have sent your details in via private message.

We have a number of cases in the queue ahead of you so I have a suggestion to try in the meantime.

If you have a family member or friend with an active residential broadband account with BT you could have them follow this process:

Can I move my email address to another account

This would import your email address to an active residential account as email addresses not associated with an active residential account could be ceased.

Thanks

Stuart

Re: The Dreaded Error Code 553

LexLu — Sun, 19 Feb 2023 18:14:19 GMT

Thanks Stuart

But no I don't, only a 96 year old Dad who wouldn't be able to handle anything like this. Thanks

Re: The Dreaded Error Code 553

StuartH — Tue, 21 Feb 2023 15:37:34 GMT

Hi @LexLu

Thanks for taking my calls today.

I'm glad we've been able to help get the error message cause identified and resolved for you, and we've been able to get your email address onto Basic Mail to ensure it continues to run for your everyday use.

Thanks

Stuart

Re: The Dreaded Error Code 553

LexLu — Tue, 21 Feb 2023 15:46:48 GMT

I have found this community extremely helpful and thank you Stuart for resolving my issues, and quickly !!!