This topic

images on emails

menumad — Fri, 03 Mar 2023 13:41:49 GMT

for some reason I no longer get images on my emails just a tiny box. I have got the allow images box ticked so unsure why this has happened.

Re: images on emails

Les-Gibson — Fri, 03 Mar 2023 13:47:46 GMT

Is that when using an email client or a browser? If browser then it could be the security settings are too high and are preventing the image from being downloaded

Re: images on emails

menumad — Fri, 03 Mar 2023 13:49:10 GMT

just when using bt mail

Re: images on emails

Les-Gibson — Fri, 03 Mar 2023 13:57:15 GMT

Understood but how are you accessing BT email, are you using an mail client (e.g. Outlook) or an internet browser (e.g. Microsoft Edge or Google Chrome)

Re: images on emails

menumad — Wed, 08 Mar 2023 11:04:58 GMT

i go in via microsoft edge i am not using outlook on my lap top

Re: images on emails

Les-Gibson — Wed, 08 Mar 2023 12:25:16 GMT

Check your Privacy, Search and Services setting in your browser, I suspect you have it set to Strict, balanced should be adequate for most people.

I strongly suspect that the tiny box you refer to is what is known as a place holder, it's where a picture would be displayed where the security setting on your browser allowed images to be downloaded.

Re: images on emails

menumad — Wed, 08 Mar 2023 12:47:24 GMT

thank you, you were spot on somehow it had changed from balanced to strict. Must have clicked on it by accident.