This topic

Error message, what have I done wrong now?

Stephen5000 — Mon, 13 Feb 2023 08:17:32 GMT

Got this error message when trying to send a message. It was to a single contact that is in my contact book who I have emailed for a decade. Can anyone explain it? (None of the stated 'conditions' applied) What are 'policy' reasons, are BT entering the censorship arena?

BT error message

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 13 Feb 2023 18:51:40 GMT

mmm... so, no one knows then, that's comforting LOL 😂

Re: Error message, what have I done wrong now?

Les-Gibson — Mon, 13 Feb 2023 19:03:29 GMT

Were there any attachments?

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 13 Feb 2023 19:18:20 GMT

LOL, yes indeedy, there is an attachment showing the error message. If the forum hasn't shown it, that would explain the lack of answers! I have hopefully repeated the error message (again) below...

Re: Error message, what have I done wrong now?

licquorice — Mon, 13 Feb 2023 19:24:30 GMT

I rather think @Les-Gibson meant were there any attachments in the problematic email. 😃

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 13 Feb 2023 19:27:31 GMT

Now, that makes sense LOL Nope, no attachments whatsoever, just a plain text email...

Re: Error message, what have I done wrong now?

Andy_N — Mon, 13 Feb 2023 21:15:21 GMT

In reply to your subject title :-

You have used BTinternet for email

🙂

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 13 Feb 2023 21:30:03 GMT

@Andy_Nwrote:
In reply to your subject title :-
You have used BTinternet for email
🙂
🤣🤣🤣

Re: Error message, what have I done wrong now?

Stephen5000 — Wed, 22 Feb 2023 12:01:27 GMT

Just got the same error message saying I had breached policy. This time, I did include a common swear word. Message didn't send, I deleted swear word, email sent instantly.

Now, where does BT get off censoring what I put in my emails???

This opens all sorts of 'freedom of speech' issues! Also, what is BT doing monitoring MY emails for?

I am so angry at this issue, who do I contact in BT's senior management to advise them that in the UK, they are not allowed to do this, or have they inadvertently bought some Chinese software that monitors the contents of all our messages?

Re: Error message, what have I done wrong now?

licquorice — Wed, 22 Feb 2023 12:23:39 GMT

Did you try re-inserting the word to see if it subsequently sent, I rather suspect it would and it was just the normal BT flakiness.

Re: Error message, what have I done wrong now?

Stephen5000 — Wed, 22 Feb 2023 12:59:27 GMT

@licquoricewrote:
Did you try re-inserting the word to see if it subsequently sent, I rather suspect it would and it was just the normal BT flakiness.

Freakishly, I did that! Yes, I resent it using the same word, it rejected it again. I tried again numerous times over a 30 minute period. I also 'cut & pasted' the exact original text into an emergency 'GMail' address I have, went 1st time no issue. Gmail obviously treat me as an adult LOL

Re: Error message, what have I done wrong now?

Les-Gibson — Wed, 22 Feb 2023 14:03:26 GMT

I'm sorry but I don't understand why you persevere with such a flaky email system when you can have an E-Mail account and 15GB of cloud storage free of charge from Google, it just doesn't compute.

Re: Error message, what have I done wrong now?

Stephen5000 — Wed, 22 Feb 2023 14:10:35 GMT

@Les-Gibsonwrote:
I'm sorry but I don't understand why you persevere with such a flaky email system when you can have an E-Mail account and 15GB of cloud storage free of charge from Google, it just doesn't compute.

You just need to accept it. I have no idea why people persevere with Electric Vehicles when they are certainly not green, and a nuisance to keep on the road - go figure!

Re: Error message, what have I done wrong now?

Stephen5000 — Sun, 05 Mar 2023 21:36:27 GMT

Shockingly, BT is definitely practising censorship on it's emails. We experimented earlier today with some 'test' messages. Using some simple curse words, the email was refused with the stated 'policy' error message. When I replaced the vowels of the errant words with an *, they went straight through.

I look forward to a future exposé of top BT management saying, "but we were only doing what was right...", and the lower echelons saying, "we knew what was happening, but we were just following orders..."

The whole thing is just disgusting, and BT needs to seriously examine any algorithms they are using in the belief they are simply preventing spam, because they are not working!

Re: Error message, what have I done wrong now?

Les-Gibson — Mon, 06 Mar 2023 11:09:48 GMT

Follow the advice in message 12 otherwise "You just need to accept it"

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 06 Mar 2023 11:20:43 GMT

@Les-Gibsonwrote:
Follow the advice in message 12 otherwise "You just need to accept it"

I just find it difficult to 'accept it'. Where I see blatant stupidity (I never wore a futile mask, or obeyed numerous lockdown rules) I spoke out vociferously against them. Yes, I'll just accept it, but it doesn't make it right...

Re: Error message, what have I done wrong now?

licquorice — Mon, 06 Mar 2023 11:39:16 GMT

I have no idea why your emails are being rejected (unless they really are out to get you). I can send test messages with all sorts of naughty words without problem.

I find it difficult to understand how BT can possibly monitor the text of an email.

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 06 Mar 2023 12:06:37 GMT

@licquoricewrote:

I find it difficult to understand how BT can possibly monitor the text of an email.

That's what I thought, so I also tried different browsers to see if that was generating the error message, Chrome, FireFox & Edge all gave the same result. Maybe I am just being picked on LOL Still, now I know the workarund (inserting an * to stop it appearing so naughty!), it's liveable with...

Re: Error message, what have I done wrong now?

gg30340 — Mon, 06 Mar 2023 14:20:20 GMT

Does your problem happen if you log on and use another device connected to a different network. ie have you tried it on a friend's or family members computer?

Re: Error message, what have I done wrong now?

Stephen5000 — Mon, 06 Mar 2023 14:42:16 GMT

No I haven't, do you think that my Sky router is censoring me then? I do, when called upon, have a shocking vocabulary LOL 😂