This topic

email address

maxspadge — Fri, 10 Mar 2023 11:21:30 GMT

I have recieved an email from BT asking if i want to retain my email address as follows:- Still use your email addresses?
Let us know so we don't
deactivate your email addresses

there is an attachment and i don't want to open it in case it's a scam so anyone else recieved email like this one

Thanks

Dave

Re: email address

gg30340 — Fri, 10 Mar 2023 11:27:40 GMT

If you are leaving BT it could be about what will happen when you leave but it is more likely a scam trying to get access to your email account.

Re: email address

maxspadge — Fri, 10 Mar 2023 11:34:18 GMT

not leaving BT and email address it came from is btcomms@info.bt.com <ubacspayments8@btconnect.com>

Re: email address

gg30340 — Fri, 10 Mar 2023 11:37:14 GMT

Are you a BT Business user. If so you should post on the Business Forum who may be able to help.

https://business.forums.bt.com

Re: email address

maxspadge — Fri, 10 Mar 2023 11:39:33 GMT

Not a business email, i have had it since i started with BT over 20 years ago when i did have a business but wanted to keep the email address and BT said it weasn't a problem so continued to use it.

Re: email address

gg30340 — Fri, 10 Mar 2023 12:09:35 GMT

I am not sure if that is a genuine BT email address as it comes from btconnect which is possibly a BTBusiness email address and not a genuine address that the company BT Buisness would use to contact customers.

It may be best to check on the business forum.

Re: email address

pottyperson — Fri, 10 Mar 2023 13:24:44 GMT

@maxspadge BT do close addresses if unused for a certain time, and I know from personal experience that shortly before closure they send a warning as you describe. But I don't recall any attachment or see any need for one so you're right to be suspicious.

Re: email address

maxspadge — Fri, 10 Mar 2023 13:38:33 GMT

Use it everyday so not sure why i got email, will give them a ring when i get chance, but thanks for the advice

Re: email address

maxspadge — Fri, 10 Mar 2023 14:06:30 GMT

BT confirmed in telephone call that the email is not from them so be careful if you get one and don't open the attachment.

Re: email address

Keith_Beddoe — Fri, 10 Mar 2023 14:16:16 GMT

@maxspadge

A thread on the business forum relating to this https://business.forums.bt.com/t5/Email-and-hosting/Keeping-btconnect-address-now-that-I-ve-switched-to-BT/m-p/80059