Sorry, we can’t get your account details at the moment

Shimran123 — Tue, 04 Apr 2023 18:20:23 GMT

To whom it may concern,

Recently, I've got a new BT contract and today I have tried to setup my router. Thankfully it all works and there's no issues. However, when I try to use my BT account on my computer to setup the direct debit for monthly payments, my BT account does not work.

For example when I log in, it says ''Sorry, we can’t get your account details at the moment We’re trying to fix the problem at the moment. Please come back later.'' There is also a similar error message when I go on my account settings. Also when I try to go onto my billing information, it is permanently loading.

I have checked these things on another BT account just to see if BT is down, or if its an account issue, and I can confirm that the website works perfectly on other accounts, just not this one. Any help is much appreciated.

Kind Regards

Re: Sorry, we can’t get your account details at the moment

JohnC2 — Tue, 04 Apr 2023 18:30:28 GMT

Hi @Shimran123 welcome to the forum and thanks for posting.

Were you able to access your BTID ok previously?
Did you get a new account as your trying to set up Direct debit. If you had a direct debit before placing the order those details would remain in place on a standard recontract order.

Cheers

John

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Sorry, we can’t get your account details at the moment

Re: Sorry, we can’t get your account details at the moment