This topic

My BT app

Pratadi — Sat, 15 Apr 2023 12:24:53 GMT

I used to sign into my email account in the app. However email is no longer listed as a 'product'. Had this changed or do I need to sort anything in settings?

Re: My BT app

gg30340 — Sat, 15 Apr 2023 12:32:34 GMT

The MyBT should still show your Email. If you have not already done it try scrolling further down on the page.

If that doesn't help, try logging onto your MyBT and see if the Email option is showing there.

Can you log onto your email account using the direct link below?

BTMail

Re: My BT app

Pratadi — Sat, 15 Apr 2023 12:50:02 GMT

Hi.
Thanks for that!
Logging on via your link was instant and brilliant.
However My BT App only shows products (as below) and I cannot find a link to email anywhere?

Broadband

Mobile

BT Sport

Landline

Included -BT Wi-Fi

No scrolling further only 'more' 🤷‍♀️

Re: My BT app

gg30340 — Sat, 15 Apr 2023 18:17:22 GMT

Just to confirm. Do this on a web browser, not your MyBT app. To get your email via MyBT you log onto your MyBT account then go to "Your Products" and scroll down to "Email".

If you do not have "Email" showing there would appear to be a fault with your account and it will require intervention by BT so if that is the case post back for further assistance.

Re: My BT app

Pratadi — Sat, 15 Apr 2023 19:34:51 GMT

Hi again.
Yes my Email shows at the top of the BT page and I can sign in, it says webmail 👍
However - cannot see on My BT App?
Anything else?
Thanks again

Re: My BT app

gg30340 — Sat, 15 Apr 2023 19:56:16 GMT

Perhaps I was not clear on my previous post. Can you use a web browser and log onto your MyBT and then go to "Your Products". Scroll down and do you then see "Email, Manage" and if so does clicking on the "Manage" button take you to all your BT email accounts?

Re: My BT app

Pratadi — Sat, 15 Apr 2023 20:20:37 GMT

Bingo- yes can manage and see all accounts 👍
Only not on the app

Re: My BT app

Pratadi — Sat, 15 Apr 2023 20:22:23 GMT

Bingo- yes can manage and see all accounts 👍
Only not on the app

Re: My BT app

gg30340 — Sat, 15 Apr 2023 20:22:41 GMT

Obviously that would point to a problem with the app and not your BT Broadband account or your MyBT.

Have you tried uninstalling and reinstalling the app to see if that helps.

Re: My BT app

Pratadi — Sat, 15 Apr 2023 20:31:08 GMT

I have before several times but I shall try again now

Re: My BT app

gg30340 — Sat, 15 Apr 2023 20:36:57 GMT

If a re-install does not help you could try emailing the app help line at the following address.

my.bt.app.support@bt.com

Re: My BT app

Pratadi — Sat, 15 Apr 2023 20:44:36 GMT

Yaaay!! Works!! I've done the same on my mobile too. When I re-do loaded the App it said 'new version 2wks' so I guess somewhere along the line my app wasn't updated.