This topic

can not log in

HRabia — Sat, 15 Apr 2023 22:06:37 GMT

During last week I am finding it difficult to log into my BT email.

I get error : maintenance page

Sorry we couldn't connect you. If you continue to experience issues, Please contact BT and quote Error Code: TS-0003. Details to Contact BT

Plz help as BT promised to help but never got back to me despite many reminders.

Very bad service

Re: can not log in

NeilO — Sun, 16 Apr 2023 09:22:07 GMT

Hi, @HRabia welcome to the community and thanks for posting, I'm sorry to see you're experiencing issues logging into your BT email.

That error message normally means you're using a VPN that has a backlisted IP address. If you have a VPN on your device can you try turning it off to see if you can get access? Post back and let me know if that works.

Thanks

Neil

Re: can not log in

HRabia — Tue, 18 Apr 2023 10:55:31 GMT

Hi Neil

I do not have VPN on any of my devices.

I have one laptop and one PC and I can not log in. Problem started over two weeks.

I am totally frustrated and complained to BT but their helpers have no idea.

Today I received a message on my mobile saying case is closed.

Why: case is not resolved yet as :

I still can NOT log in.

regards

Re: can not log in

NeilO — Tue, 18 Apr 2023 13:34:32 GMT

Hi @HRabia Thanks for getting back to me, I'm sorry about that. I'll send you a private message so you can contact the moderators with your details and we'll be happy to get this looked into.

Thanks

Neil

Re: can not log in

HRabia — Tue, 18 Apr 2023 18:39:26 GMT

Nothing received yet.

I am able to see some email on my IPHONE only. So nothing received from you yet as a private message.

I really need the email to work on my PC or laptop so I can send documents from the hard drive to my contacts.

Re: can not log in

JohnC2 — Tue, 18 Apr 2023 18:40:28 GMT

Hi @HRabia,sorry about that. I've sent you a Private Message now so please check and reply to that.

Cheers

John

Re: can not log in

gg30340 — Tue, 18 Apr 2023 21:20:41 GMT

I have moved your two previous posts to a safe area because they contained personal information which you should not post on a public form.

When you reply to a moderator you must use the Private Message system found by clicking on the Envelope icon at the top of this page.

Re: can not log in

HRabia — Tue, 18 Apr 2023 21:26:10 GMT

Many thanks

Re: can not log in

DanielS — Fri, 21 Apr 2023 08:36:43 GMT

Good morning Hussain,

Thanks for taking the time to reply to me.

If you still cannot log into your email, later today when you're back in the UK, can you let me know, please.

It would be worth answering the questions that I sent to you on my last private message if the issue still continues.

Thanks

DanielS

Re: can not log in

DanielS — Fri, 21 Apr 2023 16:04:04 GMT

Hi @HRabia,

Thanks for taking the time to speak with me today.

I'm happy that we were able to get you back in ok.

Take care and have a great weekend.

DanielS