This topic

How to divert btconnect.com email?

LesC — Wed, 19 Apr 2023 11:52:04 GMT

I still have a btconnect.com email (from when I was a BT employee) which I access via Outlook 2019 on my PC.

Recent emails from BT suggest that as from Friday I may no be able to access this account via Outlook as it is set up as POP3 - you cant set up as IMAP.

If this is the case (very difficult to fathom out as the info from BT and Microsoft is confusing/conflicting), how do I set up a divert to divert btconnect.com emails to my main email address ? I cant seem to loging to my btconnect.com via the BT web browser ...

Re: How to divert btconnect.com email?

licquorice — Wed, 19 Apr 2023 11:55:08 GMT

Outlook can be set up as IMAP.

You can't change from POP3 to IMAP on the fly, you have to delete and recreate the account

You need to ask on the business forum regarding diverting btconnect email addresses

Re: How to divert btconnect.com email?

LesC — Wed, 19 Apr 2023 11:57:03 GMT

Thanks. Sorry, what i meant was that Outlook wont let you set up btconnect.com mail as IMAP ...

Will have a look at the business forum.

Re: How to divert btconnect.com email?

licquorice — Wed, 19 Apr 2023 11:59:57 GMT

Surely if you have the IMAP server details, you can just set it up manually.

If btconnect supports IMAP, there is absolutely no reason why Outlook shouldn't do.

Re: How to divert btconnect.com email?

LesC — Wed, 19 Apr 2023 12:03:58 GMT

Unfortunately btconnect.com email doesnt support IMAP

Re: How to divert btconnect.com email?

licquorice — Wed, 19 Apr 2023 12:07:56 GMT

Now you've totally lost me. Originally you said Outlook was configured for POP3 which btconnect was no longer supporting

Re: How to divert btconnect.com email?

LesC — Wed, 19 Apr 2023 12:21:37 GMT

Apologies if I've not explained myself too well🙂

Outlook 2019 supports both POP3 and IMAP and my btconnect.com email is currently configured for POP3 as it cannot be configured as IMAP.

BT suggest that for btconnect.com email accounts:

"From 21/04/2023, email clients will no longer be able to access your mailbox following the security improvement meaning that you will only be able to access the mailbox(es) via;

a web browser (office.com), or,

· the Outlook Web App on mobile devices"

This does appear to contradict Microsoft's advice so I'll wait until Friday, see what happens and if neccessary divert emails to another account.

Re: How to divert btconnect.com email?

licquorice — Wed, 19 Apr 2023 12:25:30 GMT

Ah, ok. Seems a bizarre decision by BT

Re: How to divert btconnect.com email?

LesC — Wed, 19 Apr 2023 12:29:15 GMT

Apparently to 'improve security' ...

Re: How to divert btconnect.com email?

licquorice — Wed, 19 Apr 2023 12:30:17 GMT

Don't see how a web browser is more secure than Outlook!!!

Re: How to divert btconnect.com email?

pamelap — Sun, 23 Apr 2023 06:08:31 GMT

@licquorice bizarre decision by BT

It's a Microsoft decision, although BT could have chosen to handle it better.

Re: How to divert btconnect.com email?

licquorice — Sun, 23 Apr 2023 07:15:18 GMT

So why does it only affect btconnect addresses and not btinternet addresses?

Re: How to divert btconnect.com email?

LesC — Sun, 23 Apr 2023 08:04:32 GMT

I presume it's because btinternet.com addresses can be set up as IMAP whereas btconnect.com addresses can only be set up as POP3.

A helpful chap from BT Business pointed me towards https://outlook.office365.com/mail/ where I was able to login with my btconnect.com details and then go to settings to divert emails to another email address. Emails also stay there too.

Re: How to divert btconnect.com email?

licquorice — Sun, 23 Apr 2023 09:02:39 GMT

No, I don't think it's an IMAP/POP3 thing, it's an alleged insecure app (Outlook) thing.

Btinternet addresses can still be used with Outlook both for IMAP and POP3