This topic

Can't login to email

Karen500 — Mon, 01 May 2023 19:18:55 GMT

I suddenly can't get into emails in Safari on my Mac. When I put in my password I get sent a passcode which is accepted but then it just reverts repeatedly to the login page.

I have changed my password and cleared the cache but still can't log in.

Re: Can't login to email

NeilO — Tue, 02 May 2023 09:52:06 GMT

Hi @Karen500 welcome to the community, I'm sorry to see you're experiencing problems logging into your BT email. Are you trying to log in to the BT webmail site www.bt.com/email

Do you experience the same issue on all devices?

Thanks
Neil

Re: Can't login to email

Karen500 — Tue, 02 May 2023 12:37:00 GMT

Thanks Neil.

It was just on the Mac and just in Safari. An overnight system update seems to have solved the problem so was may just a glitch in Safari. Thanks for the reply

Re: Can't login to email

NeilO — Tue, 02 May 2023 13:36:13 GMT

Hi, @Karen500 I'm glad it's sorted.

Neil

Re: Can't login to email

coxkaty5 — Thu, 02 Nov 2023 14:38:22 GMT

I am having the same issue. I have had it on my iphone for several weeks and today I am having the same issue on my laptop. Please advise as I currently can't access my email.