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DNS not recognised

Janfrog — Mon, 08 May 2023 09:16:56 GMT

Hi I cannot open my emails as I get a message saying DNS not working. I did get an email from what was called "administrator" saying I was using and old domain but as it was not sent to me personally I thought it was a scam so didn't open it. How can I fix this in retrospect. Big thanks

Re: DNS not recognised

gg30340 — Mon, 08 May 2023 11:29:51 GMT

Try restarting your BT Hub. If that does not work try a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds.

Re: DNS not recognised

Janfrog — Mon, 08 May 2023 12:28:55 GMT

Thank you for your reply. I have a talktalk router not a BT hub

Re: DNS not recognised

imjolly — Mon, 08 May 2023 12:35:34 GMT

if using TT router are you a TT customer not BT Retail? If TT then you need to post on TT forum

Re: DNS not recognised

Keith_Beddoe — Mon, 08 May 2023 12:39:22 GMT

@Janfrog

Post here https://community.talktalk.co.uk/

Re: DNS not recognised

DarrenDev — Mon, 08 May 2023 14:43:37 GMT

TalkTalk DNS for bt.com has been down for 3 days now. TalkTalk users can't access any BT services, causing so many calls and complaints being raised with BT.
There's a 3 day old thread on the TalkTalk forums with no reply from them so far.

Re: DNS not recognised

Janfrog — Mon, 08 May 2023 14:52:11 GMT

Thank you that is a real help to know. I seem to be able to access my email on my phone now but not on my lap top - crazy!

Re: DNS not recognised

Janfrog — Tue, 09 May 2023 18:31:02 GMT

Email back up and working - thank you all