This topic

Email problem

JCW — Wed, 10 May 2023 17:32:21 GMT

Hi, I am receiving emails on my iPhone as normal but can’t send or forward emails. They just get pinged back to me.
I don’t know how to fix this, can anyone advise me please?

Thanks

Re: Email problem

NeilO — Wed, 10 May 2023 19:36:54 GMT

Hi, @JCW Are you using the BT email app?

Neil

Re: Email problem

JCW — Thu, 11 May 2023 05:47:15 GMT

Hello Neil,

Thanks for the reply.

Its the usual Mail app on iPhone.

Re: Email problem

NeilO — Thu, 11 May 2023 07:52:55 GMT

Hi @JCW if you log in to the BT email website can you send and forward emails?

Neil

Re: Email problem

gg30340 — Thu, 11 May 2023 10:00:48 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Re: Email problem

JCW — Thu, 11 May 2023 12:12:29 GMT

We’re BT broadband customers. Never had a problem before - this is a recent issue.

Re: Email problem

NeilO — Thu, 11 May 2023 15:10:14 GMT

@JCW are you able to send emails if you log in to the BT email site?

Neil

Re: Email problem

JCW — Thu, 11 May 2023 15:11:39 GMT

Yes. I’ve downloaded the BT Mail app and that seems to be ok. The test email I sent to my work email worked.
J