This topic

554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as SPAM

pandanelson2001 — Fri, 12 May 2023 10:24:34 GMT

I run a village email distribution group. All subscribed members with btinternet email accounts are currently being blocked from receiving emails from this address. Please can you advise how the block can be removed as it is having a detrimental effect on our fundraising activities. Thank You

Re: 554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as SPA

gg30340 — Fri, 12 May 2023 09:35:16 GMT

Please remove the email address from your post. It is against forum rules to post email addresses.

You may have been seen as sending spam if you are posting to multiple addresses at the same time.

You need to contact the BT Postmaster and ask them to white list your email address.

See link re postmaster etc.

https://www.bt.com/help/email/fix-a-problem/sending-or-receiving-email/bt-email---best-practices-for-postmasters-and-senders-of-email

Re: 554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as SPA

pandanelson2001 — Fri, 12 May 2023 09:41:43 GMT

I'm sorry I didn't know. Could you kindly advise how I edit the message please?

Re: 554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as SPA

gg30340 — Fri, 12 May 2023 09:44:09 GMT

Just noticed the time that you posted. You can not edit posts after an hour of posting. I will get a moderator to remove it.

Re: 554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as ...

DanielS — Fri, 12 May 2023 10:25:42 GMT

Hi @pandanelson2001,

I've removed that for you.

Thanks for highlighting it to me @gg30340.

As GG says, please, check his link for our best practices for email.

Thank you

DanielS

Re: 554 Message rejected policy (3.2.1.1) - Your message looks like SPAM or has been reported as ...

pandanelson2001 — Fri, 12 May 2023 10:51:12 GMT

Thank you!
I've checked the link and is either too technical or not relevant to my situation however I have since emailed exactly the same message from a different laptop and it worked so problem solved for now.