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Accessing BT email abroad

azobaa — Fri, 12 May 2023 13:25:03 GMT

While accessing my BT email via Outlook abroad, the account blocked and i was asked to reset the password . This happened on all of my devices and more than 3 countries. Any idea?

Re: Accessing BT email abroad

imjolly — Sun, 14 May 2023 09:19:20 GMT

are you using a VPN

Re: Accessing BT email abroad

azobaa — Sun, 14 May 2023 10:59:14 GMT

Re: Accessing BT email abroad

RobbieMac — Sun, 14 May 2023 12:13:29 GMT

Hi @azobaa

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with your email. Have a look here for some help: How can I tell if my email account is no longer secure? | BT Help

Thanks,

Robbie

Re: Accessing BT email abroad

azobaa — Sun, 14 May 2023 12:29:19 GMT

Thank you for your reply. The problem is that BT locks the accoung once the IP is detected out of UK. It is not good but i need to overcome this problem.

Re: Accessing BT email abroad

daylward — Mon, 07 Aug 2023 19:12:27 GMT

Did you ever find a solution to this issue? I have exactly the same issue atm with Outlook on Android. Worked fine in Croatia and Bosnia and Herzegovina but as soon as I got into Montenegro bham, no access. Constant, request of passwords for all my BT emails. Figured it was Outlook but download k-9 and exactly the same issue. So annoying. Crazily, I can access the same accounts via Hotmail or Outlook.com. I can understand security but not at the expense of genuine usability.