This topic

Problem getting to login screen

TheMurrays — Sun, 28 May 2023 15:31:18 GMT

I go to "bt.com" and select "email" menu top/right. It times out, not going to the login screen. This happens on laptop and phone. I am running the "BT Email" app on my phone and this allows access to the emails. Can anyone advise how to get a login screen.

Re: Problem getting to login screen

licquorice — Sun, 28 May 2023 15:52:24 GMT

Use the direct URL https://home.bt.com/login/loginform?TARGET=$SM$https%3A%2F%2Fsignin1.bt.com%2Fbtmail%2Fsecure%2Femaillogin

Re: Problem getting to login screen

TheMurrays — Sun, 28 May 2023 16:18:38 GMT

I have tried this but the same thing happens

Re: Problem getting to login screen

TheMurrays — Sun, 28 May 2023 16:32:08 GMT

I have just had a thought and found the problem. I have my WIFI through EE and it fails to get the login page. My phone uses Tesco mobile and it works using this. I can now access it, but why doesn't BT.COM work via EE

Re: Problem getting to login screen

gg30340 — Sun, 28 May 2023 20:02:14 GMT

Try clearing the history and cookies from you browser. If it has the option "Clear from all time" or something similar use that option.

Re: Problem getting to login screen

TheMurrays — Mon, 29 May 2023 19:42:16 GMT

This is happening on 2 laptops (win7 and win11) and 2 android phones. The win11 and 2 phones stopped about a week ago and the win7, which had not been used for about a month, as soon as it was switched on on Friday