https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296491#M105455 <P>If you have checked for the folder by logging onto your email account using a browser and they are not in the trash folder or by clicking on any arrow beside the trash folder it means they have been deleted from the server and can not be recovered.</P> Sat, 03 Jun 2023 08:19:12 GMT gg30340 2023-06-03T08:19:12Z https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296485#M105450 <P>I have just accidentally deleted a BTEmail folder that said it was empty but contained several subfolders containing important files that have also disappeared and I need. How can I find or recover these subfolders.</P> Sat, 03 Jun 2023 07:16:15 GMT https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296485#M105450 Edwardj 2023-06-03T07:16:15Z https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296491#M105455 <P>If you have checked for the folder by logging onto your email account using a browser and they are not in the trash folder or by clicking on any arrow beside the trash folder it means they have been deleted from the server and can not be recovered.</P> Sat, 03 Jun 2023 08:19:12 GMT https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296491#M105455 gg30340 2023-06-03T08:19:12Z https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296496#M105458 <P>Many thanks for response. Had been trying on phone and ipad without success but by logging in via laptop browser found arrow on side of Trash folder with link to 'missing' folders. All required files now safely transferred back to live folders.<span class="lia-unicode-emoji" title=":thumbs_up:">👍</span><span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P> Sat, 03 Jun 2023 08:59:04 GMT https://community.bt.com/t5/General-email-queries/Lost-BTEmail-subfolders/m-p/2296496#M105458 Edwardj 2023-06-03T08:59:04Z