This topic

Error 553

Keyzy — Tue, 23 May 2023 20:04:15 GMT

Like others I cannot send emails from home when previously I have had no problems. It is error 553. Any suggestions?

DanielS — Wed, 24 May 2023 14:06:50 GMT

Welcome to our Community.

I am sorry to see that you're experiencing problems with sending some emails.

This error can usually be caused by the contents of your email or by the amount of people that you are emailing.

Have you tried logging in through https://www.bt.com/mail and sending the email from there?

Thank you

DanielS

Keyzy — Wed, 24 May 2023 19:53:27 GMT

Yes - same problem when logged in from there

RobbieMac — Thu, 25 May 2023 07:33:58 GMT

Thanks for posting back!

I am sorry you're having these problems. Are you connected through a VPN? If so, disconnect and try sending the emails again please.

Thanks,

Robbie

Keyzy — Tue, 06 Jun 2023 07:38:20 GMT

What is a VPN and how do I disconnect?

licquorice — Tue, 06 Jun 2023 12:54:49 GMT

If you don't know what a VPN is you won't be using one.

Keyzy — Thu, 08 Jun 2023 08:25:30 GMT

So I am no further on. I cannot send any emails!

NeilO — Thu, 08 Jun 2023 09:09:24 GMT

Hi, @Keyzy I'll send you a private message so you can contact the moderation team and we'll be happy to get that looked into.

Thanks

Neil