This topic

Re: email account due to be downgraded no idea why

jonmanley — Mon, 29 May 2023 14:43:01 GMT

My main email address is showing the "Due to be downgraded" flag.

I am a BT Broadband customer and have used the @btopenworld/btinternet address for many years.

Can anyone advise as to how this can be rectified - I have logged on as suggested but this has not altered the flag?

Thanks

Jon

Re: email account due to be downgraded no idea why

gg30340 — Mon, 29 May 2023 15:09:33 GMT

Was the email account set up within the BT Broadband account that you have or was it set up in a different broadband account such as a parents account?

Is the email account showing in your "MyBT" when you go to "Your Products" > "Mail, Manage"?

When did you last access and use the email account other than the time when it was suggested that you do that?

Re: email account due to be downgraded no idea why

jonmanley — Fri, 02 Jun 2023 14:18:39 GMT

It was set up in the account which I have had for a very long time.

it does show in my by and that is where it has the due to be downgraded flag.

it is my main email and is used daily.

Any help would be appreciated.

Re: email account due to be downgraded no idea why

gg30340 — Fri, 02 Jun 2023 14:21:53 GMT

If you use an email client or app to access your email account, try logging on directly with this link which should "reactivate" the account.

BTMail

Re: email account due to be downgraded no idea why

jonmanley — Fri, 02 Jun 2023 14:26:05 GMT

On reflection - it was set up back in the days of dial up!

Re: email account due to be downgraded no idea why

jonmanley — Fri, 02 Jun 2023 14:29:17 GMT

I do log in via my bt email fairly frequently, to check the spam folders, but have just done so again.

Re: email account due to be downgraded no idea why

jonmanley — Sat, 03 Jun 2023 07:27:27 GMT

Logged in 2 or 3 times now and still showing as due to be downgraded.

Re: email account due to be downgraded no idea why

gg30340 — Sat, 03 Jun 2023 08:10:51 GMT

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

Re: email account due to be downgraded no idea why

jonmanley — Sat, 03 Jun 2023 09:51:40 GMT

Many thanks.

Re: email account due to be downgraded no idea why

DanielS — Sat, 03 Jun 2023 10:25:01 GMT

Hi @jonmanley,

Thanks for reaching out to us.

I'll send you a private message where you can reply back to my team.

Thanks for flagging this to me @gg30340

DanielS

Re: email account due to be downgraded no idea why

jonmanley — Sat, 03 Jun 2023 12:45:52 GMT

Thanks @DanielS

@Reply sent.

Jon

Re: email account due to be downgraded no idea why

StuartH — Wed, 07 Jun 2023 14:31:45 GMT

Hi @jonmanley

Thanks for sending in your details, glad we could help on this, we couldn't see anything obvious which caused the account to change to inactive but it looks like a fresh login via webmail has cleared it.

I'm closing as resolved for now but as I advised, should this happen again please come back to me and we can investigate it further, at the minute everything is looking good with your email accounts.

Thanks

Stuart

Re: email account due to be downgraded no idea why

jonmanley — Wed, 07 Jun 2023 14:50:17 GMT

Thanks @StuartH

Much appreciated.

Jon