This topic

Displaying emails in inbox

fornhamfred — Wed, 07 Jun 2023 17:51:35 GMT

My inbox shows only 4 emails but there are 22. How do I display more than 4

Re: Displaying emails in inbox

gg30340 — Wed, 07 Jun 2023 18:28:26 GMT

Log onto your email account and click on "Change View" at the right hand side then click ONCE on "Conversation View" to see if that reveals the "missing" emails.

Re: Displaying emails in inbox

fornhamfred — Thu, 08 Jun 2023 08:45:43 GMT

Thanks but no did not work.

Re: Displaying emails in inbox

NeilO — Thu, 08 Jun 2023 10:32:14 GMT

Hi @fornhamfred have you tried a different web browser or device?

Thanks

Neil

Re: Displaying emails in inbox

fornhamfred — Thu, 08 Jun 2023 19:05:30 GMT

Tried my laptop and chrome browser but no difference.

Re: Displaying emails in inbox

StuartH — Thu, 08 Jun 2023 19:32:26 GMT

Hi @fornhamfred

When you click on Change View in your webmail if you select Right do you only see 4 messages in the inbox then?

Thanks

Stuart

Re: Displaying emails in inbox

fornhamfred — Fri, 09 Jun 2023 08:03:11 GMT

Yes that is correct .

Re: Displaying emails in inbox

DanielS — Fri, 09 Jun 2023 11:48:19 GMT

Good morning @fornhamfred,

Thanks for trying that for me. Next, can you go back to the Change View option and make sure you don't have the "Below" preview pane on.

Switch it between Right and None. The Below option takes away half of the page normally to show the preview.

Let me know if this helps or not as I may need to send you a private message and look at potentially getting screenshots from you. I can discuss that afterwards.

Thanks
DanielS

Re: Displaying emails in inbox

fornhamfred — Fri, 09 Jun 2023 10:51:34 GMT

Thank you . The none option looked to be greyed out but when I seleccted it it displayed the 8 emails that it said were in the inbox.

I did notice that of the emails received today which I downloaded into Thunderbird were not shown at all. Checked the Thunderbird settings which shows keep on server for 14 days or until I delete them.

Re: Displaying emails in inbox

DanielS — Fri, 09 Jun 2023 12:02:02 GMT

You are most welcome @fornhamfred.

When one of those items looks greyed out that means that they are currently selected. You should notice that the None option now looks greyed out.

Could you have other devices using Thunderbird or another third party email client that's downloading and deleting from the server? We don't delete emails from your Inbox without receiving a request to do so.

Thanks

DanielS

Re: Displaying emails in inbox

fornhamfred — Fri, 09 Jun 2023 18:06:46 GMT

Thanks for the reply.

I have a laptop which I will check and monitor the webmail to see what is happening.