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BT Mail IMAP settings for Outlook

AT68 — Sat, 10 Jun 2023 12:12:06 GMT

Just done an update on Mac to Ventura 13.4 and outlook has updated to a new version and now i cannot access BT mail account - pre-set default settings for IMAP do not seem to work

Any help / solution appreciated - Apple support could not help me

Re: BT Mail IMAP settings for Outlook

imjolly — Sat, 10 Jun 2023 12:22:32 GMT

from google are you a business user?

https://www.bt.com/help/email/manage-email-account/manual-settings/what-are-the-settings-for-outgoing-and-incoming-bt-email-servers

Re: BT Mail IMAP settings for Outlook

gg30340 — Sat, 10 Jun 2023 12:55:47 GMT

Are you a residential BT Broadband customer or paying for your email through a BT Premium email account.

If neither of the above your email will have been downgraded to BT Basic Email and you will will no longer be able to access your email account using an email client/app such as Outlook. Instead you will need to use a web browser.