This topic

email

2BJJ — Tue, 13 Jun 2023 13:18:41 GMT

The BT server keeps reloading old emails on start up. How to stop?

Re: email

gg30340 — Tue, 13 Jun 2023 13:33:58 GMT

Are you using an email client/app to access your emails or a web browser?

Re: email

2BJJ — Tue, 13 Jun 2023 13:57:35 GMT

Yes Outlook

Re: email

gg30340 — Tue, 13 Jun 2023 14:25:19 GMT

It may be that when you check/open an email in Outlook it is not triggering that the email has been read. This could be caused by a corrupted file in Outlook.

Try using the repair option in Outlook and if that doesn't work you will most likely need to reinstall Outlook.

Repair Outlook Data Files (.pst and .ost) - Microsoft Support

Re: email

2BJJ — Tue, 13 Jun 2023 14:30:34 GMT

Thank you. I will give it a go!

Re: email

gg30340 — Tue, 13 Jun 2023 14:35:39 GMT

If you do decide to reinstall Outlook if using an IMAP set up make sure that all the emails that you want are still on the BT servers by logging onto your email account using a browser.

If the email account is set up as a POP3 make sure you do a back up of your folders other wise the emails in the folders could be lost.

Back up your email - Microsoft Support

Re: email

2BJJ — Tue, 13 Jun 2023 15:24:50 GMT

Hi,

The repair did not work. I will try to reinstall Outlook.
Looks like everything is on the BT server..which is IMASP.
Thanks
JJ

Re: email

2BJJ — Tue, 13 Jun 2023 15:49:10 GMT

random thought , is it possible to reset Outlook to its default settings without reinstalling it?

Re: email

gg30340 — Tue, 13 Jun 2023 16:05:25 GMT

If it is corrupted it means a file is not working correctly so that file would need to be replaced with an uncorrupted file which can not be done by changing settings.

Edit: Have you changed any settings recently and since doing so was this when your problem started?

Re: email

2BJJ — Tue, 13 Jun 2023 19:53:59 GMT

Hi,

I reinstalled Office and tghat did not solve the problem.

Had a look at Outlook accounts and it was a POP account. It would not be changed so I deleted and created a new account with an IMap designation and crossed my fingers.

It would seems to have worked.

000I guess the POP kept reading the IMAP inbox and downloading it as new stuff….who knows…well you most probably do…

Seems I was trying to solve the wrong problem.

Thanks again for the help.

Now fixed!

Re: email

PaddyB — Wed, 14 Jun 2023 07:39:27 GMT

Hi @2BJJ,

Thank you for posting back to update the thread.

Thanks,

Paddy