This topic

Disable "Set up two-step authentication"

RobCharles1981 — Wed, 14 Jun 2023 20:17:26 GMT

Hi Everyone,

I'm having trouble in getting into my Email account I've resetted my password fine but I'm stuck on the "Setup Two-step Authentication" Screen and it needs disabling can anyone tell me how to do this please as it's driving me round the bend!

Re: Disable "Set up two-step authentication"

gg30340 — Wed, 14 Jun 2023 22:14:25 GMT

Log on to your MyBT then go to Personal Details and scroll down to Two Step Authentication > Edit Two Step Authentication then Your Passcode Settings then scroll down and switch it off or on depending on what you want.

Re: Disable "Set up two-step authentication"

kenparsons — Wed, 20 May 2026 12:08:40 GMT

I have tried this and while I can find the edit button, I then have to have and access code sent to email and after entering that code I am required to send one to my mobile phone and then the cycle repeats itself. Can anyone please help.?

Re: Disable "Set up two-step authentication"

imjolly — Wed, 20 May 2026 12:12:51 GMT

that is a 3 yr old post you are referencing and out of date you cannot disable 2FA now

Re: Disable "Set up two-step authentication"

licquorice — Wed, 20 May 2026 12:13:29 GMT

You are posting on a 3 year old thread when things were different. It is no longer possible to disable 2FA

Re: Disable "Set up two-step authentication"

gg30340 — Wed, 20 May 2026 12:13:32 GMT

@kenparsonswrote:
I have tried this and while I can find the edit button, I then have to have and access code sent to email and after entering that code I am required to send one to my mobile phone and then the cycle repeats itself. Can anyone please help.?

You are responding to a three year old thread when the information posted was correct.

BT have since introduced 2FA for all BTMail accounts and it can not be turned off. There is also problems with the 2FA system which BT are working on but there is no date given when this will be fixed.