This topic

Why do I keep getting this "signin1.bt.com’s server IP address could not be found" just started!

AlanC4 — Wed, 21 Jun 2023 15:35:43 GMT

I have started getting this in the last few days, when i try to sign in to BT email. Hasn't happened before and it is getting irritating.

signin1.bt.com’s server IP address could not be found

Would appreciate any knowledgeable answer - thanks

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

gg30340 — Wed, 21 Jun 2023 15:39:01 GMT

Try clearing your browser's history and cookies.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

AlanC4 — Thu, 22 Jun 2023 07:55:38 GMT

Unfortunately made no difference - but thanks

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

gg30340 — Thu, 22 Jun 2023 08:15:11 GMT

The next thing to try is to turn off your BT hub for about 30 minutes. When it is turned back on it should have been issued with a new IP address and hopefully be connected to a different BTMail server.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

AlanC4 — Thu, 22 Jun 2023 08:20:54 GMT

Will try that, BUT, if you turn off the VPN setting in NORTON, it doesn't cause a problem, so possibly the problem is with that. There are several areas where there are VPN settings Windows 11Pro, so bit suspicious of this.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

gg30340 — Thu, 22 Jun 2023 08:23:33 GMT

Had you mentioned that you were using a VPN, turning it off would have been my first suggestion.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

AlanC4 — Thu, 22 Jun 2023 08:25:18 GMT

Sorry about that, I get very fed up with NORTON interfering with things and often it is purely the VPN, any other recommendations?

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

gg30340 — Thu, 22 Jun 2023 08:34:03 GMT

I would argue that you do not need a VPN for sending/receiving emails. It has security built in. Using a VPN can cause the email supplier to block IP addresses that are used by the VPN because they are often non UK address and can be blacklisted so I would suggest that you turn off your VPN when using email.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

AlanC4 — Thu, 22 Jun 2023 08:39:55 GMT

Thanks, but that is not the answer. This problem has only started recently and Norton VPN has been on for a long while, thanks for trying to help. I will ask the question re VPN with Norton, and see what their response is.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

licquorice — Thu, 22 Jun 2023 13:31:55 GMT

I really don't understand this current fad for VPNs

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

AlanC4 — Thu, 22 Jun 2023 17:50:12 GMT

Norton was the problem. Ad Tracking had to be turned off - Problem solved. As far as VPN all I can say I for one have automatically turned on. It is supposed to protect you on line with your emails, ensuring privacy, not a fad for me.

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

gg30340 — Thu, 22 Jun 2023 18:29:56 GMT

@AlanC4 wrote:
Norton was the problem. Ad Tracking had to be turned off - Problem solved. As far as VPN all I can say I for one have automatically turned on. It is supposed to protect you on line with your emails, ensuring privacy, not a fad for me.

A VPN can protect from your ISP sniffing, but it does not encrypt email content. The email server and every computer connecting to it can still read the emails in plaintext

Re: Why do I keep getting this "signin1.bt.com’s server IP address could not be found" jus

licquorice — Thu, 22 Jun 2023 18:54:01 GMT

There's a lot of snake oil salesmen out there.