This topic

Email - outgoing problem

eliotsevior3 — Mon, 19 Jun 2023 13:05:57 GMT

Help if possible please. Incoming emails work OK. I cannot send or reply to emails. the compose page and the reply page appear but doesnt allow typing. I have 2 email addresses and this applys to both of them. Mobiles also have similar problem Outgoing emails can be typed but come back with a failure notice. this occurs with both my bt mobile and my wife's bt mobile

Re: Email - outgoing problem

gg30340 — Mon, 19 Jun 2023 13:48:47 GMT

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

Re: Email - outgoing problem

eliotsevior3 — Tue, 20 Jun 2023 09:55:05 GMT

Hi Distinguished Sage. Thank you for your interest and concern. Yes I am a BT Broadband customer

Re: Email - outgoing problem

gg30340 — Tue, 20 Jun 2023 13:33:21 GMT

Has this problem just started?

Excluding your mobile devices what device are you having the problem on and how are you accessing the email accounts. Is it using a web browser or are you using an email client/app?

If it is with an email client/app which one is it and have your tried using a web browser and logging onto your email accounts using the direct link

BTMail

As regards the phones, does it happen when using the mobile network and your home's wifi?

Re: Email - outgoing problem

eliotsevior3 — Thu, 22 Jun 2023 19:21:26 GMT

apologies for delay and do appreciate your help - will replay tomorrow _ thanks Eliot